Welcome to the Flying Tiger Copenhagen Club!

No, our Club vouchers and offers can currently only be used in our physical Flying Tiger Copenhagen stores.

The validity period differs from voucher to voucher. You can always see how long a voucher is valid for and how many days there are until it expires in our app and in the Terms & Conditions for the specific voucher.

Our vouchers usually do not apply to beverages, ice cream, or items that have already been discounted. In some cases, vouchers and offers may also be limited to a specific product range. You will be able to read which products your voucher is or isn't valid for in the Terms & Conditions for the specific voucher in our app.

You can uninstall our app like any other app through your device's settings.

You can delete your profile through the Club app at any time by choosing “Delete my profile” in the menu.

When you select ‘Delete my profile’, you’ll be asked to confirm that you want to delete your profile. Select "Yes" when prompted and your profile will be deleted automatically. You will return to the sign-up page.

When your profile is deleted, any accrued vouchers or other benefits will be cancelled and can no longer be used. You will also be unsubscribed from email marketing communication. If you wish to continue receiving our latest news and updates on products, you can always sign up for email marketing by clicking here.

You can always subscribe or unsubscribe within the profile section in our Club app or at the bottom of every email you receive.

At the moment, the app doesn’t support changing the email address or phone number linked to an existing account. We know this isn’t ideal, but we are here to help you should you want to change your email address or phone number. You can either delete your Club account yourself if you still have access to it. Should you no longer be able to access your Club account due to the change in your phone number, you can reach out to our Customer Care team who will support you. Once your account has been deleted, you can create a new account with your new phone number or email address.

You can read more about how we handle your data and what data we process in our Privacy Policy.

You can find our Terms & Conditions either in the menu of our Club app or alternatively here.

These terms outline all important details about your membership, benefits, and the use of Flying Tiger Copenhagen Club services. We recommend reviewing them to stay informed about your rights and obligations as a member.

Yes, the app is free to download.

To complete your registration, you need to sign up with your phone number and email address.

No, this is sadly currently not possible.

No, you need to be at least 18 in order to become a Club member.

The app can be downloaded from Apple App Store and Google Play Store.

Yes, a stable internet connection is necessary for the app to function optimally.

You cannot combine discounts or special offers with each other.

Our Club app can currently be used in stores across Denmark, Sweden, Norway, Finland, Germany, the United Kingdom, Ireland, and Italy. However, you can only use the app in the country that you registered and created your account in. If you created an account in Denmark, for example, you can only use the vouchers in your Club app in Danish stores.

You can use the app in Danish, English, Swedish, Norwegian, Finnish, German, or Italian.

Yes, we accept returns of products purchased with vouchers and Club offers. The return process follows our standard procedure.

No, vouchers will not be reissued once the item is returned.

Yes, the app will function as expected, even if your phone uses dark mode.

The font size is predefined within the app and cannot be changed based on phone settings. Certain accessibility features do impact aspects of the app, though. Please get in touch with us if something doesn't look right to you (for example, if your member number is not fully legible on the member card).

You will need to provide both an email address and your phone number to sign up. However, only the phone number is verified.

No, as your membership ID is linked to your phone number. Once your phone number is linked to a member account, you cannot use it again in combination with another email address.

The app can be used by everyone who is 18 or older. However, the discounts can only be used in our physical stores in Denmark, Sweden, Norway, Finland, Germany, the United Kingdom, Ireland, or Italy.

Our Customer Care team is always happy to help you with any issues you face in our Club app. You can reach out to them here.

Your account is currently linked to the country that you have signed up for. Once you have completed the sign-up process, it is not possible to change it without deleting your account. To delete your account, you can navigate to the menu inside the Club app and select "Delete my profile". Once you have confirmed that you want to delete your profile, you can create a new account with the correct country on the sign-up page. Please note that by deleting your profile, you and your journey through the customer club will begin anew.