Before submitting your inquiry, we kindly request that you visit our FAQ page. Many frequently asked questions are addressed there, which can save you valuable time and effort.

Additionally, if you've received your shipping confirmation, please note that tracking updates will only become available once your parcel arrives in your country. This process typically takes 4-7 working days from the day you received the email, depending on your country's delivery times. 

Please note: Due to high inquiry volume, our response time is 8-10 working days. We appreciate your patience.