Is it possible for me to cancel or change my order?

  • Once an order is submitted, we are unable to make cancellations or changes. Our system is designed to process your order quickly and efficiently, directly sending it to our warehouse for immediate fulfillment. This means we cannot modify or cancel an order once it's been placed. 

    If you decide you do not want the order after it has been shipped, you have the option to either not pick it up from the parcel shop or refuse delivery. Upon the order's return to us, we can then proceed with a refund. Alternatively, you can reach out to our customer service for assistance after rejecting the delivery or once the parcel's collection period has lapsed. 

    Should you wish to return a portion of your order, please note that returns are accepted within 14 days from the date of delivery. 

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Sustainable forests

When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at