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Delivery

My order

Payment

Returns & refunds

Products & stock

Technical

Stores

Solicitud de facturas

Contact us

Delivery

My order

Payment

Returns & refunds

Products & stock

Technical

Stores

Solicitud de facturas

Contact us

Delivery

What countries do you ship to?

We currently deliver to: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Slovakia, Sweden, Spain (except the Canary Islands, Ceuta and Melilla) and the UK.

How long will it take for my products to be delivered?

Country Estimated Delivery Time

Austria

Italy

Netherlands

4-7 working days

Belgium

3-6 working days

Czech Republic

Estonia

Spain (except the Canary Islands, Ceuta and Melilla)

United Kingdom

4-10 working days

Denmark

2-4 working days

Finland

4-7 working days

France

4-6 working days

Germany

1-4 working days

Greece

5-9 working days

Hungary

4-8 working days

Ireland

5-7 working days

Latvia

4-11 working days

Lithuania

5-12 working days

Norway

3-7 working days

Poland

1-3 working days

Portugal

6-12 working days

Slovakia

4-17 working days

Sweden

2-6 working days

 

Please note if you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.

Use the tracking link provided to you in your shipping confirmation email to track your package. The shipping status will be updated for the first time when the package arrives to the destination country. Check your spam filter if you have not received the shipping confirmation.

Where is my package shipped from?

All orders are shipped from our warehouse in Łozienica, Poland.

All taxes and duties, as well as applicable VAT, are included in the price of your order.

Is delivery free?

We offer free standard home delivery for orders over 60€ to Austria, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Slovakia, Norway, France, Italy, Ireland, Portugal (Continental), Sweden and Spain (except the Canary Islands, Ceuta and Melilla) and the UK.

Standart home delivery is free for orders over 40€ to Denmark, Poland, Belgium, Germany and the Netherlands.

 

COUNTRY DELIVERY FEE

Poland

4€

Free for orders over 40 €  

Belgium and the Netherlands

5€

Free for orders over 40 €  

Denmark and Germany

6€

Free for orders over 40 €  

Austria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Slovakia and the UK

8€

Free for orders over 60 €  

France, Italy, Ireland, Portugal (Continental), Sweden and Spain (except the Canary Islands, Ceuta and Melilla)

10€

Free for orders over 60 €  

Greece, Finland and Norway

25€

Free for orders over 60 €    

Portugal (Madeira and Azores)

70€

What are your delivery options and costs?

We offer standard home delivery.

COUNTRY DELIVERY FEE

Poland

4€

Free for orders over 40 €  

Belgium and the Netherlands

5€

Free for orders over 40 €  

Denmark and Germany

6€

Free for orders over 40 €  

Austria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Slovakia and the UK

8€

Free for orders over 60 €  

France, Italy, Ireland, Portugal (Continental), Sweden and Spain (except the Canary Islands, Ceuta and Melilla)

10€

Free for orders over 60 €  

Greece, Finland and Norway

25€

Free for orders over 60 €    

Portugal (Madeira and Azores)

70€

My order has not arrived, where is it?

To track your package please use the tracking information provided to you in your shipping confirmation email.
Please check your spam filter if you have not received the shipping confirmation.

I have been informed by the courier that my package is lost - what should I do?

We are sorry to hear that your package has been lost during transport. Please contact our Customer service team who will help you further.

Do you deliver to an adress other than my billing address? 

Yes, we can. Simply input your delivery address during checkout. This doesn't have to match your billing address.

Can I get my order delivered to a store?

Unfortunately you cannot get your order delivered to a store. We do not offer this delivery option.

Can I ship to multiple addresses?

Unfortunately, at the moment, we do not have the option to ship one order to multiple addresses.
If you would like your order to be sent to multiple addresses, the best thing to do is to place separate online orders, amending the shipping address details for each order.

My order

Where is my order?

Once your order is successfully submitted, the warehouse will process your order as soon as possible. Once it is on its way to you, you will receive a shipping confirmation.
Please use the tracking information provided in your shipping confirmation email to track your parcel. The shipping status will be updated for the first time when the parcel arrives to the destination country. Please check your spam filter if you have not received the shipping confirmation.
While we always strive to deliver your orders on time, we acknowledge that unforeseen circumstances are inevitable. External factors outside of Flying Tiger Copenhagen’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Can I cancel or amend an order?

Unfortunately, it is not possible to cancel or amend online orders once they're placed. Once an order is placed, we immediately start processing it in our warehouse. Unfortunately, that means we are unable to add/remove products or cancel your whole order. You can, however, either place another order or return any unwanted items when your parcel arrives.

Why haven't I received an order confirmation email?

You will receive an order confirmation email when your order has been successfully placed. Please check your junk or spam folders, as occasionally our emails can be found there. It can take up to an hour for your order confirmation email to be received.

What do I do if my order is faulty or damaged?

We hope that your order arrives in perfect condition but in the unlikely event this doesn't happen, please contact the Customer service team within 14 days and they will be able to help. Please include your order number, a photo of the fault and a description of the fault in in your message to Customer services.

I’ve received a wrong product in my order, what to do?

Please check the description of the product on our website, some of our products may vary from the picture in colour / pattern.

If you haven't received your order confirmation, please check your spam / junk folder, or contact Customer service who can resend the order confirmation.

What do I do if my order arrives incomplete?

If you are missing one or more products from your order please double check it is included in your order confirmation, check your emails (including junk/spam folder) in case you have been sent an email informing that it is no longer in stock or that your order will arrive in more than one parcel. If none of these apply please get in touch with our Customer service team within 14 days of your order being delivered and we will sort it out for you.

How can I see what I have ordered? 

Shortly after you've made your purchase you will receive an email with your order confirmation. If you haven't received your order confirmation, please check your spam / junk folder, or contact Customer service who can resend the order confirmation.

The shipping information on my order is not correct, how can I change it?

Once an order is confirmed, we are unable to make any changes. This includes changing the delivery option, delivery address, or the payment method. Please contact our Customer Services.

I've entered the wrong email address for my order, how can I change it?

Please contact Customer service who will help you with updating your email.

How can I get a copy of the invoice for my order?

If you need a copy of the invoice for your order, please contact Customer service.

Kindly note that we do not make any changes to the invoice since our online store only works as business to consumer.

Why has my order been cancelled?

On rare occasions, we may need to cancel your order if there has been a discrepancy. In this case, you'll receive an email to notify you as soon as possible, and you will be refunded in full for any cancelled items.

Why is my tracking link showing that my parcel is being returned?

If your tracking link displays a status ‘return to sender’ (RTS), this means the carrier was unable to deliver your parcel or it wasn’t picked up in time from one of our delivery points. As soon as it arrives back in our warehouse, we will issue a refund and return the amount paid for your order.

It may also be worth checking our carrier app/website. Many of the shipping couriers we work with will allow you to add instructions for the driver or specify a preferred safe place/neighbour for your parcel to be left with if you are not in.

How do I track my order?

You can track your order using the tracking link in your shipping confirmation. Please allow 24-48 hours for the tracking link to go live. The shipping status will be updated for the first time when the parcel arrives at the destination country. Please check your spam filter if you have not received the shipping confirmation.

Is Brexit affecting my shopping experience?

If you place an order for the United Kingdom, there will be no changes in relation to tax collection.

Payment

How can I pay using a gift card?

It is not possible to buy or pay with gift cards in our webshop. Gift cards can only be purchased and used in local Flying Tiger Copenhagen stores.

Which payment types do you accept?

You can use any of the payment types listed below to pay for your order: VISA, Mastercard, AMEX, ApplePay, Google Pay. We are currently not offering payment by invoice.

We take fraud very seriously. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank card issuer and may require you to enter a password or be sent a security code via email or phone.  

What currency can I pay in?

At the moment the euro is used as the default currency for all countries.  

When will I be charged for my order? 

After you place your order, payment will be taken immediately and you will receive an email confirming that your order has been registered successfully.
If your card is not authorised, payment will not be taken and you will see the error notification that your payment was declined.

My payment was declined, what should I do?

1. Place your order again
If your payment has been declined, you will need to place your order again.

2. Make the relevant checks
In order to ensure that your new order is not declined we suggest checking the following steps:
Check the card details and make sure the information is correct, e.g. the expiry date or your billing address.
Make sure you enter the security code correctly - that's the three digits on the back of your card.
Your card issuer may have declined your payment – we cannot see the reason for this, it's best to check with them or contact your bank.
If you've checked all of the above, try using another payment method.

3. Next steps
If you've received an error message, please contact our Customer Services Team with as many details as you can about the issue - including the error message you receive, and we'll try to resolve it as soon as possible.   

Taxes

There are no additional taxes for shipping. All taxes and services are included in the price of your order.

Returns & refunds

How do I return something from my order?

Please contact Customer service indicating the product(s) you would like to return. Customer service will provide you with return instructions. You have 14 days to decide if the product(s) is right for you. If you would like to return the product(s) please contact us within 14 days of delivery.

For more information, please find our return policy here.

I have received a damaged/faulty product, what should I do?

We strive to deliver the best quality products to our customers, but we know it doesn’t always go as planned! If your item was damaged in transport or you notice a fault with your product, please contact our Customer service. We would like to point out that we are unable to send single parts of a product or replace a missing/broken piece.

How do I make a claim on a product?

You can submit a claim within 24 months of purchase. Please inform Customer service about the faulty product, including a description of the problem. Please include a picture of the product and the batch number which you will find on the product or packaging.

 

Store return: How can I return products bought in your stores?

If you need to return a product bought in the store, please return the product with your receipt in the store. Please look for country specific returns on your receipt.

How long do I have to return a product from my order?

If you are not 100% satisfied with an item, we would like to quickly correct the problem. We all have a change of heart sometimes – we get that!
You can return all items to us within 14 days of receiving your order. You just need to get in touch with our Customer Services Team (link) and let us know which product(s) from your order you wish to send back.  

What happens after the return period?

We are unable to accept returns of unwanted items after our 14-day return period.

Can I exchange or replace a product instead of receiving a refund?

Unfortunately, we don’t offer exchanges on our products. Simply return your item(s) and re-order if you wish to receive a replacement.

When will I receive my refund?

For online orders, we will send you a Refund Confirmation email as soon as we have issued your refund.
Your refund will be visible on your statement between 5 and 10 days after it has been processed in line with the processing lead times of your payment provider.

Do you refund the shipping cost?

We will refund your delivery charge if you return all the items in your order within 14 days of delivery to any of the countries we ship to.  

What happens if I'm due a refund and my card is no longer active?

Your refund will still be transferred using the card details on your order as long as the account the card is linked to is still open. We are unable to refund your order to another card.

Products & stock

Where can I find information about a product?

You will find information about our products in the product details section under each product. Here you will also be able to find any warnings concerning the product if available. Please note that we do not sell or provide parts of products.

Kindly note that we do not sell or provide parts of products.

Product instructions

  • Some of our products come with instructions that make them easier to use, and you can find the more popular ones here. If you cannot find the instructions you want here, please request them from Customer Services.
    The following product instructions can be found here:  
    LED Fan software SKU: 3015343
    Virtual Reality (VR) instructions

Can I find out if a product is available in a store near me?

Many of our products are limited edition – when they are sold out, they will not be available in the web shop again.  
The good news is that new products are introduced online every week.

Instead, you may be able to find a product that is sold out online in one of our Flying Tiger stores.
You can find your closest store here.

The product I want to buy is sold out, when will it be in stock again?

Many of our products are limited edition – when they are sold out, they will not be available in the webshop again.

The good news is that new products are introduced in the online store every week.

You may be able to find a product that is sold out online in one of our Flying Tiger stores. You can find the closest store here.

How often do you get new products?

We get new products every week. Many of our products are limited edition and sell out fast, so do not wait too long to place your order.

Can I sign up for a product if it is not available in the webshop?

We unfortunately do not offer a sign-up service on sold out products. We recommend that you check the online store regularly as we get new products every week. Or you can look for the desired product in one of our stores. You can find the closest store here.

I have seen a product in one of your stores, why can I not find it in your online store? 

If you cannot find your desired product, it may be sold out in the online store. Our range of goods may vary from the online store to our stores.

Are products safety tested?

Yes, we give top priority to the safety of our products since we want our customers to have fun and safe experiences when using our products. We want our products to be chemical-free, which is why we have a very strict product safety policy for all our suppliers.
Please read more about the safety of our products here

How do you focus on CSR?  

We want to take responsibility on our journey towards a greener life including greener products. This includes us working every day to improve our green footsteps. We are proud to already have our green licence - FSC (Forest Stewardship Council) for our paper and wooden products including using more reusable products and minimising our packaging. You can read a lot more about our green journey here.  

Who designs your products?

We have our own in-house product department that designs all our products, inspired by our Danish heritage. This includes all stages from product design to graphic design of the packaging. Therefore, we also strive to deliver new, exciting and fun products each week. You can read a lot more about our love of good design and award-winning products here.

Technical

Which web browsers can I use?

The following web browsers are fully supported:
Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for IOS, Google Chrome for Android

I am unable to add products to the basket. What should I do?

Only items in stock can be added to your basket. If there are not enough items in stock, you will not be able to add the item. You can try to reduce the number of items.

I had products in my basket, but they disappeared when I went to check out. What should I do?

We don't reserve products in your basket, which means it could be sold out if you wait too long to finish your order. You can ask Customer Services to send a basket recovery email.

Do I have to create an account to shop?

You can always place an order as a guest. However, creating a user account will let you revisit your order details, see the current state of your order and view previous orders.

How can I unsubscribe from your newsletter?

You can unsubscribe by clicking on the "unsubscribe link” at the bottom of our newsletter email.

How do I change my address and other personal information on my account?

In order to change the address on your account, please carry out the following steps:
1. Log in to your account.
2. Scroll down to the “Account details” section. ​
3. Press the button “View addresses”.
4. Change your address and other personal information under “Add a new address” and “Edit”.

Please note:
Orders that have already been registered will be sent to the address stated when you made the purchase.  
It is not possible to change the email on your account.

  

What do I need to do if I have forgotten my password?

Please click here to reset your password.
You'll be asked to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

How do I close my account?

If you would like to close your account please contact Customer service.

Please note that a user account will enable you to revisit your order details, see the current status of your order and view previous orders. 

I'm having trouble signing into my account.

If you are having trouble signing into your account, please check the following steps:
1. Make sure you are using the same email address and password you registered with.
2. Check whether you have accidentally activated Caps Lock on your keyboard.
3. If you can't remember your password, click here to reset your password. You'll be asked to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If, after these steps, you still can't sign in, contact our Customer Services and give them as many details as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue.

Stores

How do I find the nearest Flying Tiger Copenhagen store?

Find your nearest Flying Tiger Copenhagen store right here.

Return policy

If you want to return one or more product bought in a Flying Tiger Copenhagen store, please contact your nearest store. Please remember to bring the receipt. You will find the return conditions on the receipt.

Gift cards

Gift cards can be used in our Flying Tiger Copenhagen stores in the country you purchased it from. Please note we currently do not offer gift vouchers online and we do not accept store gift cards here.
You can read more about the Polish gift cards purchased in store here.

Feedback

Please feel free to share feedback from visiting our stores here.

Can I find out if a product is available in a store near me?

We are not able to inform you on product availability in stores. If you cannot find a product in the webshop, we recommend that you visit your closest store, as they may have the product in stock. You can find your closest store here.

Covid information

We take our responsibility for your safety in our stores very seriously, and we are following local safety guidelines in our stores. This includes distance markers in the stores, hand sanitiser and regular cleaning of stores and shopping bags.
We encourage everyone in our stores to remember to keep a safe distance, follow local instructions, use hand sanitiser, and take good care of each other.

Solicitud de facturas

¿Necesitas la factura de compras realizadas en nuestras tiendas físicas de España (en calle o centros comerciales)?

Desde nuestro formulario de solicitud de facturas, te contamos qué documentos son imprescindibles y cómo realizar la solicitud de tu factura por compras que hayas hecho en nuestras tiendas físicas.

Contact us

Contact us

Please contact Customer service, if you couldn't find your answer in our Help section.

DENMARK ONLY: As a public institution, can we shop with an EAN number?

It is unfortunately not possible to shop with EAN number in the web shop.

However, if you are a public institution in Denmark and would like to shop with an EAN number, you can do it in Flying Tiger Copenhagen retail stores.

All you need is to send a request to business-dk@flyingtiger.com.

NORWAY ONLY : Can I open a “Bedriftkonto” with you and shop by invoice in the web shop?

It is unfortunately not possible to shop by invoice in the web shop.

However, if you are public or private company and would like to create a “Bedriftkonto” with us and shop by invoice, you can do it in Flying Tiger Copenhagen retail stores in Norway. Once we have created your shopping account, you will receive a customer number by email, and you are hereby ready to shop with us.

All you need is to send a request to business-no@flyingtiger.com.

Where can I find information about your Terms and conditions?

You can find our Terms and Conditions here

Where can I find information on your Data privacy policy?

You can find our Privacy policy here

Do you sponsor charity organisations?

We donate our unsold products to a wide range of charity organisations - please read more here