If your tracking link is not working, please use this link and entre the tracking number that you can find in the shipping confirmation e-mail.

Please also note, that you will be able to see all status updates as soon as package arrives to your country.

Once your order is successfully submitted, the warehouse will process your order as soon as possible. Once it is on its way to you, you will receive a shipping confirmation.
Please use the tracking information provided in your shipping confirmation email to track your parcel. The shipping status will be updated for the first time when the parcel arrives to the destination country. Please check your spam filter if you have not received the shipping confirmation.
While we always strive to deliver your orders on time, we acknowledge that unforeseen circumstances are inevitable. External factors outside of Flying Tiger Copenhagen’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

For orders to Italy: In order to track your order please make sure you have selected international shipment (Rif. Internazionale) to be able to see shipment progress of your package.

Unfortunately, it is not possible to cancel or amend online orders once they're placed. Once an order is placed, we immediately start processing it in our warehouse. Unfortunately, that means we are unable to add/remove products or cancel your whole order. You can, however, either place another order or return any unwanted items when your parcel arrives.

You will receive an order confirmation email when your order has been successfully placed. Please check your junk or spam folders, as occasionally our emails can be found there. It can take up to an hour for your order confirmation email to be received.

We hope that your order arrives in perfect condition but in the unlikely event this doesn't happen, please contact the Customer service team within 14 days and they will be able to help. Please include your order number, a photo of the fault and a description of the fault in in your message to Customer service.

Please check the description of the product on our website, some of our products may vary from the picture in colour / pattern.

If you haven't received your order confirmation, please check your spam / junk folder, or contact Customer service who can resend the order confirmation.

If you are missing one or more products from your order please double check it is included in your order confirmation, check your emails (including junk/spam folder) in case you have been sent an email informing that it is no longer in stock or that your order will arrive in more than one parcel. If none of these apply please get in touch with our Customer service team within 14 days of your order being delivered and we will sort it out for you.

Shortly after you've made your purchase you will receive an email with your order confirmation. If you haven't received your order confirmation, please check your spam / junk folder, or contact Customer service who can resend the order confirmation.

Once an order is confirmed, we are unable to make any changes. This includes changing the delivery option, delivery address, or the payment method. Please contact our  Customer service.

Please contact Customer service who will help you with updating your email.

Yes, you will receive an invoice for your purchase. Once your parcel has been shipped, we will send you an invoice to your email address, if you haven't received it, please contact Customer service.

Kindly note that we do not make any changes to the invoice since our online store only works as business to consumer.

On rare occasions, we may need to cancel your order if there has been a discrepancy. In this case, you'll receive an email to notify you as soon as possible, and you will be refunded in full for any cancelled items.

If your tracking link displays a status ‘return to sender’ (RTS), this means the carrier was unable to deliver your parcel or it wasn’t picked up in time from one of our delivery points. As soon as it arrives back in our warehouse, we will issue a refund and return the amount paid for your order.

It may also be worth checking our carrier app/website. Many of the shipping couriers we work with will allow you to add instructions for the driver or specify a preferred safe place/neighbour for your parcel to be left with if you are not in.

You can track your order using the tracking link in your shipping confirmation. Please allow 24-48 hours for the tracking link to go live. The shipping status will be updated for the first time when the parcel arrives at the destination country. Please check your spam filter if you have not received the shipping confirmation.

If you place an order for the United Kingdom, there will be no changes in relation to tax collection.*

*Import fees are applied for UK orders above 115£ GBP.

You will find information about our products in the product details section under each product. Here you will also be able to find any warnings concerning the product if available. Please note that we do not sell or provide parts of products.

Kindly note that we do not sell or provide parts of products.

• Some of our products come with instructions that make them easier to use, and you can find the more popular ones here. If you cannot find the instructions you want here, please request them from Customer service. All nutrition and ingredients list for food products are available to be viewed and downloaded on the product page and included in the order confirmation email sent out after placing an order with us.  
  
  The following product instructions can be found here:  
• DIY advent calendar manual
  LED Fan software SKU: 3015343
  Virtual Reality (VR) instructions
• Declaration of conformity 3048388

Many of our products are limited edition – when they are sold out, they will not be available in the web shop again.  
The good news is that new products are introduced online every week.

Instead, you may be able to find a product that is sold out online in one of our Flying Tiger stores.
You can find your closest store here.

Many of our products are limited edition – when they are sold out, they will not be available in the webshop again.

The good news is that new products are introduced in the

online store every week.

You may be able to find a product that is sold out online in one of our Flying Tiger stores. You can find the closest store here.

We get new products every week. Many of our products are limited edition and sell out fast, so do not wait too long to place your order.

We unfortunately do not offer a sign-up service on sold out products. We recommend that you check the online store regularly as we get new products every week. Or you can look for the desired product in one of our stores. You can find the closest store here.

If you cannot find your desired product, it may be sold out in the online store. Our range of goods may vary from the online store to our stores.

Yes, we give top priority to the safety of our products since we want our customers to have fun and safe experiences when using our products. We want our products to be chemical-free, which is why we have a very strict product safety policy for all our suppliers.
Please read more about the safety of our products here

We want to take responsibility on our journey towards a greener life including greener products. This includes us working every day to improve our green footsteps. We are proud to already have our green licence - FSC (Forest Stewardship Council) for our paper and wooden products including using more reusable products and minimising our packaging. You can read a lot more about our green journey here.  

We have our own in-house product department that designs all our products, inspired by our Danish heritage. This includes all stages from product design to graphic design of the packaging. Therefore, we also strive to deliver new, exciting and fun products each week. You can read a lot more about our love of good design and award-winning products here.

If your tracking link is not working, please use this link and entre the tracking numner that you can find in the shipping confirmation e-mail.

Please also note, that you will be able to see all status updates as soon as package arrives to your country.

The following web browsers are fully supported: ​
Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for IOS, Google Chrome for Android

Only items in stock can be added to your basket. If there are not enough items in stock, you will not be able to add the item. You can try to reduce the number of items.

We don't reserve products in your basket, which means it could be sold out if you wait too long to finish your order. You can ask Customer service to send a basket recovery email.

You can always place an order as a guest. However, creating a user account will let you revisit your order details, see the current state of your order and view previous orders. ​

You can unsubscribe by clicking on the "unsubscribe" link at the bottom of our newsletter email.

In order to change the address on your account, please carry out the following steps:
1. Log in to your account.
2. Scroll down to the “Account details” section. ​
3. Press the button “View addresses”.
4. Change your address and other personal information under “Add a new address” and “Edit”.

Please note:
Orders that have already been registered will be sent to the address stated when you made the purchase.  
It is not possible to change the email on your account.

Please click here to reset your password.
You'll be asked to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If you would like to close your account please contact Customer service.

Please note that a user account will enable you to revisit your order details, see the current status of your order and view previous orders. 

If you are having trouble signing into your account, please check the following steps:
1. Make sure you are using the same email address and password you registered with.
2. Check whether you have accidentally activated Caps Lock on your keyboard.
3. If you can't remember your password, click here to reset your password. You'll be asked to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If, after these steps, you still can't sign in, contact our Customer service and give them as many details as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue.

If you are having trouble placing an order, please check if any of the items in your cart are not available for purchase in your country. You can find this information in the product description. If you have any items that are not sold in your country, please remove them from your cart and try again. If you continue to experience issues, please reach out to our Customer service for further assistance.