Delivery

My order

Payment

Returns & refunds

Products & stock

Technical

Stores

Solicitud de facturas

Contact us

Delivery

My order

Payment

Returns & refunds

Products & stock

Technical

Stores

Solicitud de facturas

Contact us

Delivery

What countries do you ship to?

We currently deliver to: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Slovakia, Sweden, Spain (except Canary Islands) and the UK.

Please note we do not deliver any food products to Germany and Norway.  

Where is my package shipped from?

All orders are shipped from our warehouse in Poland.

All taxes and duties, as well as applicable VAT, are included in the price of your order.*
*Import fees are applied for UK orders above 115£ GBP.

What are your delivery options and rates?

To ensure you receive the most accurate delivery information, please select your country from the options provided. This will allow you to view details tailored to your location. 

Before finalising your order, it is essential to verify the accuracy of your shipping information, including your name, address, phone number, and postal code. For those using Express Checkout, remember to also update your shipping details in the associated Payment App. 

Please note that our warehouse operates out of Poland, and all orders are dispatched from here.  

Currently, we do not offer Click and Collect option for store pickups. 

Austria

  • Estimated Delivery Time:
  • Your order is expected to arrive within 2-4 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Delivery Methods:
  • Home Delivery: Our trusted local courier partner is Österreichische Post AG.

  • Shipping Fees:
  • For Home Delivery, the shipping fee is €6. However, we offer free delivery for orders over €50.

  • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Austria, typically within 3 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Belgium

  • Estimated Delivery Time:
  • Your order is expected to arrive within 2-4 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Home Delivery:
  • Choose the convenience of home delivery through our local courier partner, Colis Prive, the shipping fee is €5. Free delivery for orders over €40.

  • Pick Up - Parcel Shop Delivery:
    • Opt for the flexibility of pick-up at a parcel shop with our local courier partner, bpost, the shipping fee is €5. Free delivery for orders over €40.
  •  
  • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Belgium, typically within 3 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Czech Republic

  • Estimated Delivery Time:
  • Your order is expected to arrive within 2-4 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Delivery Methods:
  • Home Delivery: Our trusted local courier partner is PPL.

  • Shipping Fees:
  • For Home Delivery, the shipping fee is €6. However, we offer free delivery for orders over €70.

    • Tracking Information:
    • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Czech Republic, typically within 3 working days.
      We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service..

Denmark

  • Estimated Delivery Time:
  • Your order is expected to arrive within 3-5 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Home Delivery:
  • Choose the convenience of home delivery through our local courier partner, Bring, the shipping fee is 70 DKK. 40 DKK for orders over 300 DKK.

  • Pick Up - Parcel Shop Delivery:
    • Opt for the flexibility of pick-up at a parcel shop with our local courier partner, Bring, the shipping fee is 40 DKK. Free delivery for orders over 300 DKK.
  •  
  • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Denmark, typically within 4 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Estonia

  • Estimated Delivery Time:
  • Your order is expected to arrive within 4-5 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Delivery Methods:
  • Home Delivery: Our trusted local courier partner is Venipak.

  • Shipping Fees:
  • For Home Delivery, the shipping fee is €7. However, we offer free delivery for orders over €70.

    • Tracking Information:
    • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Estonia, typically within 4 working days.
      We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Finland

  • Estimated Delivery Time:
  • Your order is expected to arrive within 5-7 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Delivery Methods:
  • Pick Up - Parcel Shop: Our trusted local courier partner is Bring.

  • Shipping Fees:
  • For Pick Up - Parcel Shop, the shipping fee is €5. However, we offer free delivery for orders over €45.

  • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Finland, typically within 6 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

France

  1. Estimated Delivery Time:
  • Your order is expected to arrive within 4-6 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Home Delivery:
  • Choose the convenience of home delivery through our local courier partner, Colis Prive, the shipping fee is €6. Free delivery for orders over €40.

  • Pick Up - Parcel Shop Delivery:
    • Opt for the flexibility of pick-up at a parcel shop with our local courier partner, Mondial Relay, the shipping fee is €5. Free delivery for orders over €35.

      Shipping fee for remote areas:
      We have implemented dynamic shipping for remote areas in France (postal codes: 20000-20620). This means that our delivery fee for these areas is €15, and free shipping is available for orders exceeding €80.

    • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to France, typically within 3 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Germany

  • Estimated Delivery Time:
  • Your order is expected to arrive within 2-4 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Home Delivery:
  • Choose the convenience of home delivery through our local courier partner, DHL, the shipping fee is €5. Free delivery for orders over €35.

  • Pick Up - Parcel Shop Delivery:
    • Opt for the flexibility of pick-up at a parcel shop with our local courier partner, Hermes, the shipping fee is €5. Free delivery for orders over €35.
  •  
  • Tracking Information:
  • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to Germany, typically within 3 working days.

We strive to ensure a smooth and timely delivery process. If you have any further questions or concerns, please don't hesitate to contact our customer service.

Greece

  • Estimated Delivery Time:
  • Your order is expected to arrive within 5-7 working days (Monday - Friday, excluding holidays) after receiving the shipping confirmation.

  • Delivery Methods:
  • Home Delivery: Our trusted local courier partner is Geniki Taxydromiki.

  • Shipping Fees:
  • For Home Delivery, the shipping fee is €9. However, we offer free delivery for orders over €70.

    Shipping fee for remote areas:
    We have implemented dynamic shipping for remote areas in Greece (postal codes: 20000-99999). This means that our delivery fee for these areas is €20, and free shipping is available for orders exceeding €80.

    • Tracking Information:
    • Once your order is dispatched, you will receive tracking information. Please note that the first tracking update occurs upon dispatch. Subsequent updates will follow as the package makes its way to