How do I handle account and login issues on the webshop?  

      • Placing an order on our webshop is straightforward – you have the option to do so as a guest. However, for a more enriched experience, we recommend creating a user account. An account allows you to easily revisit your order details and view your order history. 

      • Updating Your Address: To update the address or other personal information on your account, please follow these steps: 

      • 1.Log into your account. 

      • 2. Navigate to the “Account details” section. 

      • 3. Click “View addresses,” where you can either add a new address or edit an existing one. 

      • Please remember, orders already placed will be sent to the address provided at the time of purchase. It's not possible to change the email address associated with your account. 

      • Resetting Your Password: If you've forgotten your password, simply reset it by following this link. Enter your email address, and you'll receive an email with instructions to create a new password. 

      • Closing Your Account: Should you decide to close your account, please get in touch with our customer service, who will assist you with the process. 

      • Troubleshooting Sign-In Issues: If you're encountering difficulties signing into your account: 

      •Ensure you're using the same email address and password as when you registered. 

      •Verify that Caps Lock is not accidentally enabled. 

      •If you've forgotten your password, you can reset it here.

      • Should these steps not resolve your sign-in issues, please contact us. Provide as much detail as possible, including any error messages and screenshots, along with the steps you've already attempted to resolve the problem.

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Sustainable forests

When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at