What should I do if I'm having trouble placing an order on the website?

  • If you're experiencing difficulties with placing an order, please consider the following steps to resolve the issue: 

  • Check Product Availability: Ensure that all items in your cart are available for purchase in your country. Product availability and any regional restrictions are detailed in the product descriptions. Notably, some products are restricted from shipping to the UK, Germany, Poland, and Norway, which could be affecting your ability to place an order. 

  • Review Payment Methods: If the issue seems to be payment-related, it might be due to your bank not authorizing the transaction. We suggest trying an alternative payment method. Our webshop supports various payment options for your convenience, including VISA, Mastercard, AMEX, ApplePay, Google Pay, iDEAL, and PayPal. 

  • Contact Customer Service: If after following the above steps, you still encounter issues with placing your order, please reach out to our customer service and provide them with as much detail as possible, including any error messages and screenshots, along with the steps you've already attempted to resolve the problem. 

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Sustainable forests

When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc