Return Policies by Country: The return process can vary depending on the country where your purchase was made. Ideally, we recommend returning your item to the same store where the purchase occurred. If visiting the original store is not possible, please contact our customer service team, and we will guide you through the process. Our stores aim to be welcoming places where solutions are easily accessible.
Please note that all returns and exchanges must be made in the country of the original purchase, as the legal entities behind the stores differ from country to country, and a product from one legal entity in one country cannot be returned to another legal entity in another country.
 

Bring Your Receipt: It's important to have your receipt with you when you return your purchase. The receipt serves as proof of purchase and is essential for our team to facilitate your return quickly and efficiently. 

Visit Us: Once you have your item and receipt ready, simply visit us at your convenience. Our friendly staff will be there to greet you and assist with your return. We're committed to making your experience as pleasant as possible. 

Special Note for Our Italian and Polish Customers: For those who have made their purchases in Italy or Poland, we have a specific return policy tailored to meet local requirements and ensure your satisfaction. Please go through these guidelines by visiting the link provided here for Italian customers or here for Polish customers. This information will help you understand exactly what to expect when returning a product in our Italian or Polish stores.