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About us
Spread some holiday cheer with hot drinks and Xmas mugs
Get inspired by our gift guides
Explore all our new products!
Discover our bestselling treasures
Set the perfect Christmas table and dine in style
Indulge in our favourite holiday treats
Make this Christmas one to remember
Turn free time into fun time with our hobby kits
Host a Christmas party everyone will remember
Plan your best life with our vibrant calendars
Find the perfect accessories now!
Let’s make some noise! These products are here today and may even be gone tomorrow.
What to do if my payment is declined?
If you encounter a payment decline during your order process, please follow these steps to address the issue:
1. Re-Place Your Order: After a payment decline, the immediate step is to submit your order again. This is essential for proceeding with your intended purchase once you have addressed any contributing factors to the initial decline.
2. Conduct Essential Verifications: To minimise the chances of another decline, we recommend the following checks:
•Verify Card Details: Double-check that your card details, including the expiry date and billing address, are accurate and reflect your current information.
•Security Code Entry: Ensure the security code, usually a three-digit number found on the back of your card, is entered correctly.
•Consult Your Card Issuer: In some cases, the decline may originate from your card issuer. We advise contacting them directly or reaching out to your bank for detailed insights.
•Consider Another Payment Method: If you have verified all details and still face issues, opting for an alternative payment method may be beneficial.
3. Immediate Assistance: Encountering error messages necessitates prompt action. Please contact our customer service, providing detailed information about the issue, including any specific error messages. Our team is dedicated to offering swift assistance, aiming to resolve your concerns as quickly as possible.
What options do I have for payment, including using a gift card, the types of accepted payments, and the currencies allowed?
Will there be any extra charges, like taxes, applied to my order?How do I use the webshop discount code and where can I find it?Back to FAQ
When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc
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