Why was my order or part of it canceled?  

  • Occasionally, we may need to cancel an order due to various reasons, including:
  • • Stock Availability: Due to product availability, your order or parts of it may be cancelled if items sell out 
  • • Delivery Address: If there's a problem with your delivery address that we cannot resolve. 
  • • Technical: Various unexpected technical/system errors.
  • • Payment: In cases where payment cannot be processed due to insufficient funds.
  •  
  • Upon cancellation, you should receive an email detailing the reason for the cancellation. If you require further information or assistance, please do not hesitate to contact our customer service.
  •  
  • If your order, or part of it, is cancelled, the amount will be refunded for the order or cancelled products.

My order

What is the status of my order? 

Is it possible for me to cancel or change my order?

I haven't gotten my order confirmation, shipping details, or invoice via email?

My order details are incorrect 

Back to FAQ