What should I do if my order is wrong, damaged, or incomplete?  

Damaged in Transit

If your product arrives damaged, we sincerely apologise for the inconvenience. Please get in touch with our customer service immediately. To help us expedite your request, include images of the damaged goods when you contact us. This enables us to better assess the damage and swiftly take steps to help you. 

Defective Product Concerns

Encountered a defect with your product? We're here to rectify that. Reach out to our customer service with the batch number and visual evidence (photos or video) of the defect. The batch number is usually found on the product or its packaging, near the barcode. This detail is essential for us to address and resolve the issue effectively.

Items Missing from Order

If your order is incomplete, we want to resolve this oversight promptly. Please inform our customer service about the missing item(s), providing a detailed account of the parcel's condition upon arrival and a photograph of the received package. This information is crucial for us to understand the discrepancy and correct it.

Incorrect Product Received

Should you receive an item different from what you ordered, we aim to correct this mistake immediately. Contact our customer service with a photo of the incorrect product and a description of what you originally ordered. We will guide you through the necessary steps to resolve this issue.
Unfortunately, it is not possible to exchange items directly, however, we will work diligently to find a suitable solution to ensure your satisfaction.

Incorrect Parcel Received

Our apologies for any mix-up leading to you receiving an incorrect parcel. Kindly inform our customer service about this mistake and include a photo of the products you have received. We'll offer guidance on how to send back the wrongly delivered items and take swift action to resolve the matter.



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Sustainable forests

When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc