My order details are incorrect

  • Once your order receives confirmation status, it triggers an automated process within our logistics system, designed for efficiency and speed, to ensure that your items are prepared and dispatched without delay. As a result of this rapid processing, we regret to inform you that we are unable to accommodate modifications to your order. This encompasses changes to delivery methods, updates to the delivery address or contact phone number, and alterations to the selected payment method. 

    If the delivery address or phone number provided at the time of order is incorrect, we advise you to contact the local courier service once your order has arrived in its destination country. The local courier may have the flexibility to update your delivery details, ensuring that your package is delivered to the correct address or can be received with the updated contact information. Detailed instructions on how to contact the local courier and manage these changes can be found here.  

    For concerns such as an incorrect email address or mistakenly choosing the wrong country during the order process, we encourage you to reach out to our customer service.

FSC icon
Sustainable forests

When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at