Before submitting your inquiry, we kindly request that you visit our FAQ page. Many frequently asked questions are addressed there, which can save you valuable time and effort.

Additionally, if you've received your shipping confirmation, please note that tracking updates will only become available once your parcel arrives in your country. This process typically takes up to 7 working days from the day you received the email, depending on your country's delivery times. 

Due to a high volume of inquiries, response times may be longer than usual. We appreciate your understanding and patience. Rest assured, our team is diligently working to address your request and will get back to you within 2 business days.