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About us
Explore all our new products!
These products never go out of style.
Discover ceramics, accessories, and must-haves for relaxed days outside
Get inspired by our gift guides
Everything you need for an outdoor picnic
Explore all of our fun toys and games!
The perfect activity for a creative date or a night with friends
From playful details to timeless pieces, find something for every celebration
Stay organised every day with calendars for work, school or home
Stay cool and shine bright with sunny accessories, from playful jewellery to must-have gadgets
Let’s make some noise! These products are here today and may even be gone tomorrow.
Discover our bestselling treasures
Click here to view more information.
To ensure a smooth delivery process, it is essential that your shipping details are accurate at the time of placing your order. We recommend carefully reviewing your shipping details before finalising your order.
Kindly note, that if you placed your order using Express Checkout option (e.g., PayPal, Apple Pay, Google Pay, etc.), the shipping address saved in your app will automatically be selected. To avoid any issues, please make sure your address is up to date in your payment settings before placing an order.
In case your delivery address must be updated and your order has not yet been shipped, please contact our Customer Care team as soon as possible. We will do our best to accommodate your request; however, please be aware that changes cannot be guaranteed once the fulfilment process has begun.
Once your order has been shipped, we are no longer able to change the delivery details. However, after the parcel arrives in the destination country, you may be able to update the shipping address directly with the local courier. Please contact the courier handling your delivery to check what options are available.
You can find the courier’s contact details in the tracking link provided in the shipping confirmation email sent to you once your order has been dispatched.
If you are unable to update your address in time and your parcel cannot be delivered, it will be returned to our warehouse. Should this happen, we will refund the amount paid for your order.
Our Customer Care team is always happy to assist with any questions about your order.
Once an order has been placed, we cannot change the selected shipping method. We kindly recommend carefully choosing your preferred delivery option at checkout to avoid any issues or delays with your order.
We kindly recommend contacting the local courier once your tracking confirms that the parcel has arrived in your country. The shipment appears in their system only after it has been scanned upon arrival.
Learn more about the information here.
UK: Orders over £115 may have import fees.
Norway: Orders intended for Norway operate under Delivery Duty Unpaid (DDU) terms. This means that upon arrival, Customs will assess VAT and any applicable duties needed to clear the goods for delivery. As the recipient, you will be responsible for the payment of these fees. Learn more here.
Since our parcels are dispatched from our warehouse in Poland, tracking information is only updated once they arrive in your country. You may see statuses such as ‘With sender’, ‘Tracking not found’, ‘Pending reception’, etc. on the local courier’s tracking page. This does not mean your parcel has not been shipped. It simply indicates that it is still in transit and has not yet arrived in the destination country.
If you do not see any updates on the tracking link one day before the scheduled delivery date (which you can find here), please contact our Customer Care team for assistance.
If your parcel has not received any updates for 3 working days after arriving in your country, please contact the local courier directly, as they can provide the quickest and most precise update on your delivery. You will find the local courier’s details in the tracking link provided with the shipping confirmation email.
If the tracking link shows your parcel has arrived but it is not at the pick-up point, please contact the courier directly. You will find the local courier’s details in the tracking link provided with the shipping confirmation email.
If the local tracking link indicates "incorrect address" update, please contact the local courier directly. In some cases, this status appears when the courier is experiencing difficulty in locating the address. You will find the local courier’s details in the tracking link provided with the shipping confirmation email.
We recommend first checking with members of your household and neighbours to see whether the parcel was received on your behalf. If they have not seen it, the next step is to contact the courier for assistance; you will find their contact details in the tracking link provided with the shipping confirmation email.
If the courier is unable to resolve the issue, please do not hesitate to contact our Customer Care team.
The estimated delivery time of your order can be checked, by using the link provided through your shipping notification. Our delivery timelines are based on working days (Monday to Friday, excluding public holidays), starting from the day after you receive your shipping confirmation. Please note that all delivery times are estimates. During periods of high demand, slight delays may occur due to factors beyond our control.
If you have not received your shipping confirmation, please check your spam/junk folder or contact our Customer Care team.
If your parcel does not arrive within the expected delivery timeframe, please follow the steps below:
Tracking information usually updates only once the parcel has entered the destination country, which can take approximately 3–5 days after dispatch, depending on the destination country. Even if your status shows awaiting shipping or expected from sender, it may simply not have been scanned in the destination country yet.
If your tracking shows that the parcel has arrived in the destination country, but you are experiencing delays with the local delivery, we recommend contacting the local courier directly for the most up-to-date information. You can find the courier’s contact details in the tracking link included in your shipping confirmation email.
If you are unable to resolve the issue with the courier, please contact our Customer Care team, so we can begin an investigation into the missing parcel.
Note: Investigations into missing parcels can take time, as they require coordination with the courier. The duration and process may vary depending on the courier’s policies and procedures.
In some cases, an order may be returned to our warehouse due to circumstances beyond our control. If your tracking status shows ‘Returned to Sender,’ please contact our Customer Care team for further assistance.
To return a product, please follow these steps:
Please note that food products cannot be returned once they have been delivered, due to health and safety reasons.
At the moment, we are unable to offer exchanges or send replacements for items purchased in our online store.
For more detailed information, please contact our Customer Care team.
We cannot accept return requests, exchanges, or issue refunds for online orders (including single items) in our physical stores. If you would like to return any part of your online order, please contact our Customer Care team.
If you experience any of the situations below, please contact our Customer Care team and include the requested details so we can assist you as quickly as possible.
Damaged product
Please provide clear photos of the damaged item(s) and the packaging.
Defect product concerns
Kindly share the product number, batch number (usually located near the barcode), and photos or a short video clearly showing the defect.
Item missing from your order
Please include a photo of the parcel and describe its condition upon arrival so we can investigate further.
Incorrect product received
Provide a photo of the item received and confirm the product you originally ordered. While direct exchanges are not available, we will arrange a suitable solution.
Incorrect parcel received
Please send a photo of the products received so we can guide you through the return process for the incorrect items.
In exceptional circumstances, an order may need to be cancelled. Should this occur, you will receive an email notification explaining the reason for the cancellation. For any further questions, please contact our Customer Care team.
If your order is fully cancelled, you should receive an email with details of the cancellation. The transaction will be automatically voided and payment will be released back within a few working days, depending on the bank's/payment provider's processing time.
In the case of a partial cancellation, you will only be charged for the items that are shipped. While a pre-authorisation may be temporarily held for the full order amount, the final charge will reflect only the products that were dispatched and will exclude any cancelled items.
After you have placed your order, our warehouse team will begin processing it as quickly as possible. As soon as it has been dispatched, you will receive a shipping confirmation email.
To track your parcel, please refer to the tracking information included in the shipping confirmation email. The local tracking link will only become active once the parcel has entered your country.
If you have not received the shipping confirmation, we recommend checking your spam or junk folder or making sure you provided the correct email address when placing the order.
Delays may occasionally occur due to factors beyond our control or the courier’s control (for example, extreme weather or technical issues). We appreciate your patience and understanding on this matter.
Once an order has been shipped, we’re unfortunately unable to cancel it, as it is already on its way to you from our warehouse. If you have just placed your order and it has not yet been processed, you may still submit a cancellation request. Please note that we cannot guarantee cancellation if the order has already entered the packing process.
If you no longer wish to keep your order after it has been shipped, you may refuse the delivery or choose not to collect it from the parcel shop.
Once the order has been returned to us, please contact us so we can proceed with a refund. Alternatively, contact our Customer Care team after rejecting delivery or once the collection period has expired.
If you would like to return whole or part of your order, returns are accepted within 14 days from the date of delivery.
Once an order has been placed, we’re unfortunately unable to change products or billing details, or to modify the selected shipping method.
Changes to the shipping address may only be possible if the order has not yet been dispatched (meaning you have not received a shipping confirmation email). After dispatch, the shipping address can no longer be changed.
After successfully placing your order, you will receive an order confirmation email. Once your order has been dispatched, a shipping confirmation email will be sent to you.
If you haven’t received our emails, please check your spam or junk folder. Also, make sure you are checking the inbox of the email address used to place the order.
If you still can’t find the emails, please contact Customer Care and we’ll be happy to help.
The best way to check if an item is available is simply to visit one of our stores near you.
To find your closest store and plan your visit, please use our store locator here. Our friendly store teams are always happy to help you find the products you love or suggest a similar alternative.
You can also reach out to our Customer Care team by filling out the webform and sharing the item number and a short description. They will do their best to help you locate it.
View the store locator.
Return Policies by Country
Please note, you cannot return store purchases by sending them to us. Returns have to be made in the physical store.
In most of our countries, you can return your purchase to any Flying Tiger Copenhagen store within the same country where the item was bought. This applies to purchases made in Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Norway, Poland, the United Kingdom, Sweden, the Netherlands and Cyprus.
There are a few exceptions. If your purchase was made in Estonia, Italy, Latvia or Lithuania, the item must be returned to the same store where it was originally purchased.
Please note that all returns and exchanges must be made in the country of the original purchase. The legal entities behind our stores differ from country to country, which means a product purchased in one country cannot be returned in another.
Bring Your Receipt
It is important to bring your receipt or other proof of purchase when returning your item. The receipt helps our store teams process your return quickly and smoothly. Visit Us: Once you have your item and receipt ready, simply visit us at your convenience. Our friendly staff will be there to greet you and assist with your return. We're committed to making your experience as pleasant as possible.
Special Note for Our Italian and Polish Customers: For those who have made their purchases in Italy or Poland, we have a specific return policy tailored to meet local requirements and ensure your satisfaction. Please go through these guidelines by visiting the link provided here for Italian customers or here for Polish customers. This information will help you understand exactly what to expect when returning a product in our Italian or Polish stores.
Flying Tiger Copenhagen gift cards offer a wonderful way to share the joy of our products with friends and family. If you're interested in purchasing or redeeming a gift card, here's what you need to know:
In-Store Use Only: Our gift cards are currently available for use exclusively in Flying Tiger Copenhagen stores within the country where they were purchased. This means you can bring the gift card to any of our local stores in that country and use it towards your purchase of our unique and playful products.
Online Redemption: Please be aware that we currently do not offer the option to purchase or redeem gift vouchers online. Our online platform does not accept store gift cards as a payment method at this time.
Availability: It's important to note that not all of our stores offer gift cards for sale. We recommend contacting your nearest Flying Tiger Copenhagen store directly to enquire about the availability of gift cards.
For our customers in Poland, you can find additional information specifically about gift cards purchased in-store here.
To ensure you have a comprehensive understanding and optimal experience with our products, we've made accessing detailed information, including safety warnings, ingredients, and nutritional facts for food items, straightforward. Here’s how you can find everything you need:
Product Details Section: On each product page on our website, the 'Product Details' section on the right side is your primary source for essential product insights. This includes safety warnings and, for our food products, detailed ingredients lists and nutritional information, ensuring you have all the specifics at your fingertips.
If you cannot find the instructions you’re looking for, or if you have other product-related questions, our customer care can assist you. For the most efficient service, please reach out with a photo of the product or its SKU number.
For the declaration of conformity, please click here.
Please remember, while we strive to provide extensive support and information for all our products, we do not sell or provide parts of products separately. Our goal is to ensure you enjoy your purchases from Flying Tiger Copenhagen to the fullest, equipped with all the necessary information for a satisfying and joyful experience.
Limited Edition Products and Online Restocks: Many of our products are released as limited edition. This means that once they sell out on our web shop, they generally aren't restocked. Despite this, we ensure our online selection remains vibrant and diverse by introducing new products every week.
Finding Sold-Out Products In-Store: If an item you're interested in has sold out online, there's still a possibility it may be available at one of our physical Flying Tiger Copenhagen locations. Our stores sometimes carry different stock than what's available online, potentially including the item you're searching for. To find your nearest Flying Tiger Copenhagen store and check product availability, please use our store locator. This tool is designed to help you locate the closest store efficiently.
Varied Product Range Between Online and Physical Stores: Please be aware that our product assortment may differ from our online store to our physical locations. If you're unable to find a specific product online, visiting one of our stores might provide you with additional options or the chance to discover similar items.
We value your interest in Flying Tiger Copenhagen and are committed to helping you find the products you love, whether through our online platform or in one of our many stores.
Accepted Payment Methods: For your convenience, our website accepts a variety of payment methods, including VISA, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, Bancontact, and iDEAL.
Security Measures: The security of your transactions is our top priority. All credit and debit card holders are subject to comprehensive validation and authorisation by both Flying Tiger Copenhagen and the card issuer. To enhance the security of online payments, you may be prompted to complete 3D Secure verification steps, depending on your bank card issuer. This could involve entering a password or receiving a security code through email or phone.
Gift Cards: Unfortunately, it is not possible to purchase or redeem gift cards online. Our gift cards are specially designed for in-store use and can only be bought and redeemed at selected local Flying Tiger Copenhagen stores.
If you choose to pay via PayPal, you will be redirected directly to PayPal at the end of the ordering process. Please keep in mind that if you choose Express Checkout via PayPal, your saved delivery address will be chosen as the main delivery address.
Attention:
If you return an item or if your order is cancelled, you will receive a refund in your PayPal account. In your PayPal account, you can specify whether the amount should be transferred to your bank account.
If your PayPal account is closed, we reserve the right to refund the funds to your bank account. It is not possible to select a different PayPal account for the refund.
For customers in Poland, the UK, Norway and Denmark, your invoice will be sent automatically to your email address once your order has been shipped.
If you have not received your invoice or need it resent, you are very welcome to contact our Customer Care team by filling out the webform. They will be happy to help you.
When an item becomes sold out, it is automatically removed from your shopping basket or wishlist. The lists update automatically to reflect current product availability.
Due to high demand, our products can sell out quickly. Adding an item to your basket or wishlist does not reserve or guarantee it. Items are only secured once the order has been successfully completed at checkout.
We recommend completing your purchase as soon as possible to avoid missing out.
For any additional questions or if you encounter another issue, please reach out to our Customer Care team for assistance.
When placing an order on our webshop, you have two options:
Choosing to create a customer account on our webshop allows you to view your order history and manage your personal details for future purchases.
Please note that once an account has been created, the associated email address cannot be changed.
When you place an order as a guest, you do not need to log in to track your shipment. The login option is only required if you wish to access your customer account.
You can follow your delivery at any time via the Track Your Order page.
Kindly remember that by selecting this option, full order details will only be available in your order and shipping confirmation emails.
To request the closure of your webshop account, please contact Customer Care team for assistance.
We’re sorry to see you go. If you wish to unsubscribe from our newsletter, please follow the steps below:
Please contact Customer Care team if you need any further assistance.
If you are experiencing difficulties placing an order, please try the following:
If your payment is declined, we recommend contacting your bank or payment provider first to confirm there are no restrictions on your card.
If the issue continues after trying the steps above, please contact Customer Care team and include:
Please note that certain items may be restricted in specific countries due to local regulations. This information is usually displayed on the product page.
If a restricted item is added to your basket, a pop-up message will appear during the checkout process asking you to remove the product before you can complete your purchase.
https://flyingtiger.com/pages/facturas-es
Learn more about our Corporate Social Responsibility here.
Learn more here.
Our webshop does not support shopping with an EAN number. Public institutions in Denmark can shop using an EAN number in our stores.
Email business-dk@flyingtiger.com for help.
Our webshop does not offer invoice purchases. Businesses in Norway can set up a Bedriftkonto to shop by invoice in our stores.
Email business-no@flyingtiger.com to request an account.
View the terms and conditions here.
View the privacy policy here.
No, our Club vouchers and offers can currently only be used in our physical Flying Tiger Copenhagen stores.
The validity period differs from voucher to voucher. You can always see how long a voucher is valid for and how many days there are until it expires in our app and in the Terms & Conditions for the specific voucher.
Our vouchers usually do not apply to beverages, ice cream, or items that have already been discounted. In some cases, vouchers and offers may also be limited to a specific product range. You will be able to read which products your voucher is or isn't valid for in the Terms & Conditions for the specific voucher in our app.
You can uninstall our app like any other app through your device's settings.
You can delete your profile through the Club app at any time by choosing “Delete my profile” in the menu.
When you select ‘Delete my profile’, you’ll be asked to confirm that you want to delete your profile. Select "Yes" when prompted and your profile will be deleted automatically. You will return to the sign-up page.
When your profile is deleted, any accrued vouchers or other benefits will be cancelled and can no longer be used. You will also be unsubscribed from email marketing communication. If you wish to continue receiving our latest news and updates on products, you can always sign up for email marketing by clicking here.
You can always subscribe or unsubscribe within the profile section in our Club app or at the bottom of every email you receive.
At the moment, the app doesn’t support changing the email address or phone number linked to an existing account. We know this isn’t ideal, but we are here to help you should you want to change your email address or phone number. You can either delete your Club account yourself if you still have access to it. Should you no longer be able to access your Club account due to the change in your phone number, you can reach out to our Customer Care team who will support you. Once your account has been deleted, you can create a new account with your new phone number or email address.
Don’t worry! If you accidentally swipe to use a voucher in the app but don’t use it in-store, it will automatically return to your account within 24 hours, making it available for use the next day.
If the voucher doesn’t return to your account within 24 hours, you can still visit the store, where our staff will manually help you apply the discount. Simply show the voucher with the timestamp indicating when it was swiped, and the store staff will scan your member card to apply the discount.
If you're unable to visit the store, feel free to contact our Customer Care team. Just use the email address associated with your profile and provide your member ID (the 9-digit number under the barcode on your member card), and we'll assist you remotely.
You can read more about how we handle your data and what data we process in our Privacy Policy.
You can find our Terms & Conditions either in the menu of our Club app or alternatively here.
These terms outline all important details about your membership, benefits, and the use of Flying Tiger Copenhagen Club services. We recommend reviewing them to stay informed about your rights and obligations as a member.
Yes, the app is free to download.
To complete your registration, you need to sign up with your phone number and email address.
No, this is sadly currently not possible.
No, you need to be at least 18 in order to become a Club member.
The app can be downloaded from Apple App Store and Google Play Store.
Yes, a stable internet connection is necessary for the app to function optimally.
You cannot combine discounts or special offers with each other.
Our Club app can currently be used in stores across Denmark, Sweden, Norway, Finland, Germany, the United Kingdom, Ireland, and Italy. However, you can only use the app in the country that you registered and created your account in. If you created an account in Denmark, for example, you can only use the vouchers in your Club app in Danish stores.
You can use the app in Danish, English, Swedish, Norwegian, Finnish, German, or Italian.
Yes, we accept returns of products purchased with vouchers and Club offers. The return process follows our standard procedure.
No, vouchers will not be reissued once the item is returned.
If a voucher is activated but not used, it will return to your voucher drawer the next day with the original expiry date.
Yes, the app will function as expected, even if your phone uses dark mode.
The font size is predefined within the app and cannot be changed based on phone settings. Certain accessibility features do impact aspects of the app, though. Please get in touch with us if something doesn't look right to you (for example, if your member number is not fully legible on the member card).
You will need to provide both an email address and your phone number to sign up. However, only the phone number is verified.
No, as your membership ID is linked to your phone number. Once your phone number is linked to a member account, you cannot use it again in combination with another email address.
The app can be used by everyone who is 18 or older. However, the discounts can only be used in our physical stores in Denmark, Sweden, Norway, Finland, Germany, the United Kingdom, Ireland, or Italy.
Our Customer Care team is always happy to help you with any issues you face in our Club app. You can reach out to them here.
Your account is currently linked to the country that you have signed up for. Once you have completed the sign-up process, it is not possible to change it without deleting your account. To delete your account, you can navigate to the menu inside the Club app and select "Delete my profile". Once you have confirmed that you want to delete your profile, you can create a new account with the correct country on the sign-up page. Please note that by deleting your profile, you and your journey through the customer club will begin anew.
Step 1
Look out for code across our site or check your email for promotional codes.
Step 2
Check T&Cs for the code to understand eligibility and duration. Browse eligible products, add them to your basket and head to checkout when ready.
Step 3
Once you are on the checkout page, fill in all the relevant shipping information and click "continue to shipping".
Step 4
From your phone
Click on "Order summary" and a drop-down will show with a field stating "discount code" located just above the total order value. Submit the code there, click on the green arrow and the total order amount will be updated.
Please submit the discount code in your shopping bag before proceeding to checkout and note that the code is case sensitive. For example, if your discount code is "FLYINGTIGER", the code will not work if you type in "flyingtiger" instead.
Please note that you can't combine the code with other discounts or promotions and that it's online exclusive and cannot be redeemed in store.
In case you wish to remove the code, simply click on the "x" next to the code you have used.
From your laptop
Right below all your products you will see a field stating "discount code" located just above the total order value. Submit the code there, and click on "APPLY" and the total order amount will be updated.
Click here to access the contact form.
When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc
SPRING DEALS: up to 50% off selected items. Ends May 6th. T&Cs*
Please select your shipping country.
Buy from the country of your choice. Remember that we can only ship your order to addresses located in the chosen country.
