Terms & Conditions

A huge welcome to our webshop

When you buy products on our webshop www.flyingtiger.com you accept our Terms of trade. Therefore we recommend that you read the below thoroughly.

Company information

This webshop is operated by Digital Flying Tiger Copenhagen A/S, CVR-no. 41992174, Strandgade 71-73, DK-1401 Copenhagen, Denmark.
Should you have any questions etc. in relation to your purchase please contact our Customer service.

Purchases

Our webshop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows you to buy the products on our webshop.

When you purchase products on our webshop, you must provide certain personal information for us to deliver the products to you. This information includes your name, email address and credit card information. When you have placed an order on our webshop, we will send you an order confirmation to the email address you have provided specifying the products and the prices of the products you have purchased. You may also choose to create a user profile which enables you to see your order history, save your information for subsequent orders and receive emails regarding special offers etc.
You must be 18 years or older to place orders on our webshop. If you are under 18 years, a parent or guardian must consent to the placing of the order.

Kindly note that the webshop is for consumers only and it is not possible to make a Business to Business order.

Payment

On our webshop, you can pay by Visa, Mastercard, and American Express debit, credit cards, ApplePay, Google Pay, Bancontact, iDEAL and PayPal . The amounts will be withdrawn from your account when you have placed the order. We use local currency for orders shipped to Denmark, Sweden, Poland, Norway and the United Kingdom. All other payments are denominated in EUR. All orders incl. VAT. *Import fees applied for UK orders above 115 GBP. We provide electronic invoice for all transactions.

Terms for delivery

For the time being we offer delivery in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Portugal, Poland, Slovakia, Spain (except Canary Islands), Sweden and the UK. Please note, we do not deliver any food products to Germany and Norway. Due to varying delivery costs, for detailed information regarding our delivery options and fees specific to your country, please click here.

*Please note we have applied dynamic shipping to remote areas in those countries. This means our delivery fees and free shipping threshold vary depending on your location. You can check shipping rates for your designated area upon checkout or here.

**Import fees applied for UK orders above 115 GBP.

Your order will be delivered within 2 – 17 working days. Please see the more specific delivery time for your country in our FAQ. You can follow your order through the Track & Trace number which is stated in the email we send you when your order is ready to be dispatched. If you for some reason do not receive an email with the Track & Trace number, please contact Customer service. We wrap your product securely and your parcel is insured during shipping. When you receive your parcel, we recommend that you inspect the content. If the content has been damaged, you must contact Customer service as soon as possible.

The following applies to consumers only

Right of withdrawal

As a consumer, under the applicable consumer regulation you have the right to withdraw from your contract with us without providing a reason within 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product (the "Cooling-off period"). If you have bought several products in one order, you can withdraw from the purchase of some of the products or of all the products of the order. You can read more on refund of delivery costs in connection with withdrawal below.

Please be aware that if you wish to exchange a product purchased in our webshop, e.g. to another color, you must withdraw from the agreement and place a new order in the webshop.

You may lose your right to withdraw if you break the seal/packaging on goods including sweets, cosmetics, lotions and the like.

The deadline for withdrawal is 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product. If the deadline expires on a Saturday, Sunday or on a national holiday, the deadline will expire on the following working day.

Please note that food products, once they have left our warehouse and delivered, they are not considered suitable for return.

If you have purchased several products in one order and we are not able to deliver the products in one shipment, the period of the withdrawal right will run from the time that you or another person chosen by you (not the carrier, however) physically receive the last product of your order.

If you for any reason have not collected your parcel, we will contact you and ask you what you want us to do with the parcel, e.g. if you still want your order and want to have the parcel redelivered or if you want to withdraw from your purchase. You can read more about withdrawal in the section “How you exercise your right of withdrawal” below.

How to exercise your right of cancellation

If you want to exercise your right of withdrawal, you must contact us to let us know you are doing so (e.g. letter sent by post or email). You can do so by contacting Customer service using the details set out at the beginning of these terms and conditions. Alternatively, please use the model withdrawal form set out below and send it to Customer service.

Model cancellation form
To: Digital Flying Tiger Copenhagen A/S, Strandgade 71-73, DK-1401 Copenhagen, Denmark

E-mail address: onlinesupport@flyingtiger.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale for the provision of the following service:

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable


We will send you an acknowledgment of receipt by email.

The deadline for the period of withdrawal is met if you send your message informing us that you want to withdraw from the order before the end of the Cooling-off period.

You must pay for the return freight for the product(s) you want to return. Please note that the product(s) must be returned to our location in Poland. Also, products must not be sent cash on delivery or without delivery.

When you withdraw from your order, we will refund you the product(s) returned, including delivery costs from your original order. This does, however, not apply in the following situations:

If you have ordered more than one product in one order and only want to withdraw from a part of your order, we will not refund the delivery costs from your original order. If you have selected a type of delivery which is more expensive than the most inexpensive type of delivery offered by us, we will not refund the additional delivery costs.

VERY IMPORTANT: KINDLY NOTE THAT YOU CANNOT RETURN PRODUCTS IN ANY OF OUR STORES!