I swiped the voucher too soon and it expired, what do I do?

Don’t worry! If you accidentally swipe a voucher in the app but don’t use it in-store, it will automatically return to your account within 24 hours, making it available for use the next day.

If the voucher doesn’t return to your account within 24 hours, you can still visit the store, and the staff will manually help you apply the discount. Simply show the voucher with the timestamp indicating when it was swiped, and the store staff will scan your member card to apply the discount.

If you're unable to visit the store, feel free to contact our customer service. Just use the email address associated with your profile and provide your member ID (the 9-digit number under the barcode on your member card), and we'll assist you remotely.