Terms & Conditions

A huge welcome to our webshop

When you buy products on our webshop www.flyingtiger.com you accept our terms of trade. Therefore we recommend that you read the below thoroughly.

Company information

This webshop is operated by Digital Flying Tiger Copenhagen A/S, CVR-no. 41992174, Strandgade 71-73, DK-1401 Copenhagen, Denmark.


Should you have any questions etc. in relation to your purchase please contact our customer service.

Purchases

Our webshop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows you to buy the products on our webshop.

When you purchase products on our webshop, you must provide certain personal information for us to deliver the products to you. This information includes your name, email address and credit card information. When you have placed an order on our webshop, we will send you an order confirmation to the email address you have provided specifying the products and the prices of the products you have purchased. You may also choose to create a user profile which enables you to see your order history, save your information for subsequent orders and receive emails regarding special offers etc.

You must be 18 years or older to place orders on our webshop. If you are under 18 years, a parent or guardian must consent to the placing of the order.

Kindly note that the webshop is for consumers only and it is not possible to make a Business to Business order.

 

Payment

On our webshop, you can pay by Visa, Mastercard, and American Express debit, credit cards, ApplePay, Google Pay, Bancontact, iDEAL and PayPal . The amounts will be withdrawn from your account when you have placed the order. We use local currency for orders shipped to Denmark, Sweden, Poland, Norway and the United Kingdom. All other payments are denominated in EUR. All orders incl. VAT. *Import fees applied for UK orders above 115 GBP. We provide electronic invoice for all transactions.

 

Terms for delivery

For the time being we offer delivery in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Portugal, Poland, Slovakia, Spain (except Canary Islands), Sweden and the UK. Please note, we do not deliver any food products to Germany and Norway. Due to varying delivery costs, for detailed information regarding our delivery options and fees specific to your country, please click here.

*Please note we have applied dynamic shipping to remote areas in those countries. This means our delivery fees and free shipping threshold vary depending on your location. You can check shipping rates for your designated area upon checkout or here.

**Import fees applied for UK orders above 115 GBP.

Your order will be delivered within 2 – 17 working days. Please see the more specific delivery time for your country in our FAQ. You can follow your order through the Track & Trace number which is stated in the email we send you when your order is ready to be dispatched. If you for some reason do not receive an email with the Track & Trace number, please contact Customer service. We wrap your product securely and your parcel is insured during shipping. When you receive your parcel, we recommend that you inspect the content. If the content has been damaged, you must contact Customer service as soon as possible.

 

The following applies to consumers only

Right of withdrawal

As a consumer, under the applicable consumer regulation you have the right to withdraw from your contract with us without providing a reason within 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product (the "Cooling-off period"). If you have bought several products in one order, you can withdraw from the purchase of some of the products or of all the products of the order. You can read more on refund of delivery costs in connection with withdrawal below.

Please be aware that if you wish to exchange a product purchased in our webshop, e.g. to another color, you must withdraw from the agreement and place a new order in the webshop.

You may lose your right to withdraw if you break the seal/packaging on goods including sweets, cosmetics, lotions and the like.

The deadline for withdrawal is 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product. If the deadline expires on a Saturday, Sunday or on a national holiday, the deadline will expire on the following working day.

Please note that food products, once they have left our warehouse and delivered, they are not considered suitable for return.

If you have purchased several products in one order and we are not able to deliver the products in one shipment, the period of the withdrawal right will run from the time that you or another person chosen by you (not the carrier, however) physically receive the last product of your order.

If you for any reason have not collected your parcel, we will contact you and ask you what you want us to do with the parcel, e.g. if you still want your order and want to have the parcel redelivered or if you want to withdraw from your purchase. You can read more about withdrawal in the section “How you exercise your right of withdrawal” below.

 

How to exercise your right of cancellation

If you want to exercise your right of withdrawal, you must contact us to let us know you are doing so (e.g. letter sent by post or email). You can do so by contacting Customer service using the details set out at the beginning of these terms and conditions. Alternatively, please use the model withdrawal form set out below and send it to customer service.

Model cancellation form
To: Digital Flying Tiger Copenhagen A/S, Strandgade 71-73, DK-1401 Copenhagen, Denmark

E-mail address: onlinesupport@flyingtiger.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale for the provision of the following service:

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable


We will send you an acknowledgment of receipt by email.

The deadline for the period of withdrawal is met if you send your message informing us that you want to withdraw from the order before the end of the cooling-off period.

You must pay for the return freight for the product(s) you want to return. Please note that the product(s) must be returned to our location in Poland. Also, products must not be sent cash on delivery or without delivery.

When you withdraw from your order, we will refund you the product(s) returned, including delivery costs from your original order. This does, however, not apply in the following situations:

If you have ordered more than one product in one order and only want to withdraw from a part of your order, we will not refund the delivery costs from your original order. If you have selected a type of delivery which is more expensive than the most inexpensive type of delivery offered by us, we will not refund the additional delivery costs.

 

VERY IMPORTANT: KINDLY NOTE THAT YOU CANNOT RETURN PRODUCTS IN ANY OF OUR STORES!

The product must be in the same condition as when you received it. You can examine the product in the same way as you can do in a physical shop, but the examination of the product must not result in decreased value of the product. When returning it is your responsibility to ensure that the product is securely wrapped and you carry the risk for the package/products until we have received it, so do keep the postal receipt and track&trace number, if any.

You may lose your right of withdrawal if you break the seal / packaging on foods including sweets, cosmetics, lotion and the like.

 

Refund of money upon return

We will refund the payment without undue delay and under no circumstances no later than 14 days from the date on which we received your message regarding the withdrawal. We may, however, withhold the payment until we have received the returned products or until you have forwarded documentation that the products have been returned. We will refund the payment using the same means of payment as you used for the original transaction and without any transaction related fees.

 

Sold out products and errors in price or discounts

A product might be sold out although it appears on the webshop; you will receive information if this is the case. If a price shown on our webshop is obviously incorrect and you should have known that the price was incorrect, we are not obligated to deliver the product in question at the incorrect price. This also applies in connection with the use of promotional codes which apply an unreasonably high discount. If we assess that an order falls within this condition, we can cancel your order, however, you will of course be able to buy the products at the normal price.

 

I have received wrong or faulty products or products are missing

If the parcel you receive from us does not contain the product(s) you have ordered, contains damaged product(s) or if the parcel was not sufficiently closed or was damaged, please contact immediately and without delay customer service and inform your order number as well as a photo of the incorrect/damaged product(s)/parcel. Returning wrong or damaged goods is free of cost. If ordered products for some reason are not available, the amount of such products will be refunded without undue delay.

We always offer a 24-months right to make a compliant if you have a valid receipt of your purchase. This means that if the product is defect and you give notice on time, you have the right in the first place to have the item repaired or replaced. If the defect cannot be repaired or replaced within a reasonable time, you can get your money back or a discount depending on the circumstances. A defect is for example a manufacturing defect or incorrect information about the product. Any defects or wear which are caused by incorrect use, lack of maintenance or ordinary wear and tear are not covered by the right to complain. All you have to do is to send an email to customer service with the order number, a description of the defect and a photo of the defect. The product must be sent to us on [address] with a reference to the order number. Products must not be sent cash on delivery or without delivery. Please remember always to return the product in sufficient packaging and to obtain a postal receipt when sending the product for us to refund your freight charges.

You must send your complaint within “reasonable time” after you have discovered the defect. We encourage you to complain as soon as possible, especially in the case of transportation damage. If you complain within two (2) months after the defect was discovered, we consider your complaint timely. If your complaint is timely, we will also refund any reasonable and necessary freight charges. Please contact customer service if you should have any questions, or in case of a compliant, a defect or if you have not received your products.

You can also submit a complaint to the Danish consumer complaints board at https://www.forbrug.dk/klagemuligheder/klager-over-koeb-i-danmark/saadan-starter-du-en-klagesag


For customers not living in Denmark you can find an overview of national consumer bodies here https://ec.europa.eu/info/policies/consumers/consumer-protection/our-partners-consumer-issues/national-consumer-bodies_en


The EU Commission's online dispute resolution portal can also be used for submitting a complaint. This especially applies for consumers located in another EU country. Complaints are submitted on https://ec.europa.eu/consumers/odr/main. When submitting a claim, you must enter our customer service.

 

Please see an overview of your return rights below:

• Return period if you use your right of withdrawal
• Refund of delivery costs if you are not happy with the product(s) and return ALL products in an order

• 14 days from receipt
• Yes – if cheapest delivery method

• Refund of return costs if returning a product being defective, damaged or incorrect

• Yes

• Refund of delivery costs if defective product

• Yes

• Refund of delivery costs if you use your right of withdrawal for only parts of an order

• No
• Own costs and own choice of courier

Disputes

These Terms of trade are governed by the substantive laws of Denmark. This means that a contract for the purchase of products made through our site and any dispute or claim arising out of or in connection with it will be governed by Danish law.

 

Mandatory consumer protection rights

These Terms of trade does not prevent protection of mandatory consumer rights in the country from where you place an order on our webshop and to which country we offer delivery.

 

For our French customers

We are registered for extended producer responsibility under the following unique identifier(s) (IDUs): FR411536_12DFNF, FR411536_10LEAS

 

And just to finalize …

We hope that you will enjoy shopping on our webshop and that our products bring you great joy and experiences together with family and friends.

We kindly ask you to read these Terms and Conditions ("Terms", "Terms and Conditions") before using the https://flyingtiger.com website (the "Service") operated by Digital Flying Tiger Copenhagen A/S ("us", "we", or "our")

Digital Flying Tiger Copenhagen A/S,
CVR no. 41992174
Strandgade 71-73,
1401 Copenhagen K,
Denmark
Tel: +45 8852 8000
E-mail: onlinesupport@flyingtiger.com

These Terms and Conditions relates to the content presented on the Service and are not the terms for any actual trade on the service. Terms for trade are covered by the ‘Terms of Trade’.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you should not access the Service.

 

Intellectual property

The Service and its original content, features and functionality are and will remain the exclusive property of Zebra A/S and its licensors which includes Digital Flying Tiger Copenhagen A/S. The Service is protected by copyright, trademark and other laws of both Denmark and foreign countries. Trademarks, trade names, logos, products, and trade dress may not be used without the prior written consent of Digital Flying Tiger Copenhagen A/S.

 

Links to other websites

Our Service may contain links to third party web sites or services that are not owned or controlled by Digital Flying Tiger Copenhagen A/S.

Digital Flying Tiger Copenhagen A/S has no control over, and assumes no responsibility for the content, privacy policies or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Digital Flying Tiger Copenhagen A/S shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Use of questions and comments

Questions, comments, suggestions or any other communication, including any ideas, inventions, designs, concepts, techniques or know how you may forward to the Service, electronically or by any other means, are on a non-confidential basis and will become the property of Digital Flying Tiger Copenhagen A/S. If this is not acceptable, communication with us must be done by other means than through this Service.

 

Indentification

You agree to defend, indemnify and hold harmless Digital Flying Tiger Copenhagen A/S and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

 

Limitation of liability

In no event shall Digital Flying Tiger Copenhagen A/S, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, damages or any viruses which may affect/harm your computer equipment, loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Digital Flying Tiger Copenhagen A/S, any subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements, e) the Service is complete, accurate or in compliance with applicable laws.

 

Product information

Showing a product on the Service is no guarantee that the product(s) is/are available in stock.

 

Alterations

We reserve the right, at our sole discretion, to alter, modify substitute or delete any content of this Service and/or may restrict access to or discontinue distribution of the Service at any time.

 

Governing law

These Terms shall be governed by and interpreted in accordance with the laws of Denmark, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

 

Contact us

If you have any questions about these Terms please contact customer service.