Click & Collect – Frequently Asked Questions

Shopping online at Flying Tiger Copenhagen just got easier! With our Click & Collect service, you can order your favourite products online and collect them at your chosen store – at no extra cost. Below you’ll find answers to the most common questions about how the service works.

Which stores apply?

  1. Our Click & Collect service is initially available in the following stores in United Kingdom:
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Bath Union Street
11 Union Street, Bath, BA1 1RR
 
Birmingham Grand Central
26 Stephenson Place, Birmingham, B2 4BF
 
Brighton North Street
Unit 4, 11-12 North St, Brighton and Hove, Brighton BN1 1EB, United Kingdom
 
Bristol Cribbs Causeway
32 Cribbs Causeway, Bristol, BS34 5GF The Mall, Patchway Cribbs Causeway
 
Cambridge Lion Yard
Corn Exchange Street, Cambridge, CB2 3ET Unit 42 Saint Tibb's Row
 
Cardiff St. David’s Centre
33, St Davids Way, St Davids Centre, Cardiff CF10 2DP, United Kingdom
 
Edinburgh Princes Mall
8 Princes Street, Edinburgh, EH1 1BQ Waverley Mall
 
Exeter Princesshay
19 Princesshay, Exeter, EX1 1GE
 
Glasgow Buchannan Galeries
Buchanan Street, Glasgow, G1 2GFUnit 19, Floor 2/3 Buchannan Galleries
 
Leeds White Rose
Unit 4b, White Rose Shopping Centre, W Service Rd, Dewsbury Rd, Leeds LS11 8LL, United Kingdom
 
Leicester High Cross
SU18 Highcross Street, Leicester, LE1 4FS

 

London Canary Wharf The RT5 Crossrail Station
Crossrail Place, London, E14 5AB 1 Canada Square Canary Wharf The RT5 Crossrail Station
 
London Islington Angel Central
21 Parkfield Street, London, N1 0PS Islington Angel Central
 
  2. Unit C1, 22-24 Tottenham Ct Rd, London W1T 1BJ, United Kingdom

    Manchester Arndale
    Market Street, Manchester, M4 3AB
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  4. Newcastle Metro Centre
    Unit 34B, St. Michaels Wy., Metrocentre, Gateshead NE11 9YR, United Kingdom
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    1. Norwich Castle Mall
      Unit 1, Castle Mall, Castle Mdw, Back Of The Inns, Norwich NR1 3DD, United Kingdom
 
Nottingham Intu Victoria Centre
SU318 Glasshouse Street, Nottingham, NG1 3QN

Richmond The Quadrant
36-37 The Quadrant, Kingston upon Thames, Richmond TW9 1DN, United Kingdom
 
  1. West Quay Southampton
    West Quay, Unit 43a Harbour Parade, Upper Level, Southampton SO15 1QE, United Kingdom

  2. We’re working on expanding to more stores soon!
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How will I know when my order is ready?

You’ll receive an email confirmation once your order is ready for collection. Please wait for this notification before heading to the store.

Can someone else pick up my order?

Yes. Someone else can collect your order on your behalf, as long as they have the order number and the confirmation email.

 

What happens if I can’t pick up my order on time?

You have three days to collect your order once it’s ready. After that, the order will be automatically cancelled and refunded.

Is Pickup in Store free?

Yes, the service is completely free.

Can I change the pickup location after ordering?

No, it isn’t possible to change the collection store once the order has been placed.

My order has been canceled

You should have received an email explaining why your order was canceled. If you haven't received this email, please don't hesitate to contact our customer service.

What is the estimated delivery time?

We aim to have your order ready for collection by the next day after 12:00 (noon). You’ll be notified by email as soon as it’s ready.

 

What happens if I receive a damaged or wrong item?

If you receive a damaged item or the wrong product, please return it to the same store along with your order confirmation. Our team will help you with a replacement or refund according to our returns policy.

 

Can I cancel my order if I change my mind?

Yes. If you change your mind after placing a Pick up in Store order you have a few options:

- Call the store you selected as your pick-up location and ask them to cancel your order

- Visit the store in person and let our team know

- Or fill out this form to reach our customer service team

If it’s already too late to cancel, don’t worry. You don’t need to pick up the order. After 3 days it will be cancelled automatically, and your funds will be released back to your account within a few working days.

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