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These Terms of Sale (“Terms”) govern each individual purchase agreement between you, as the buyer (“you”, “your”) and Digital Flying Tiger Copenhagen A/S, Danish commercial register CVR no. 41992174 with its registered address at Strandgade 71 – 73, DK-1401 Copenhagen, Denmark (“Flying Tiger”, “we”, “us” or “our”).
The version of these Terms in effect at the time you complete your purchase in our online shop www.flyingtiger.com (“Webshop”) shall govern that specific transaction. Each purchase constitutes a purchase separate agreement subject to the Terms then in force.
1.1 The purchase agreement between you and Flying Tiger will be formed when you receive our formal order confirmation by e-mail (“Order Confirmation”) following your order made through the Webshop, including, inter alia, purchases via the Click & Collect option (“Order”). Please note that the receipt confirmation is automatically generated and sent to you after you place your Order is not the Order Confirmation.
1.2 To place an Order, you can select products on the Webshop and put them in your shopping basket. During the order process, you will be asked to provide your name, address, phone number, email address, payment details and other information necessary to process your Order. You can review your Order and correct potential input errors using the relevant functions of your browser. At the checkout page, you can click the purchase button to conclude the purchase process. By placing an Order, you are making a binding offer to us to buy the products you have selected.
1.3 Please note that some products categories, such as food products, sharp objects, seeds, etc. may be subject to restrictions for the destination country of the purchase, depending on the country’s regulations.
2.1 This Webshop and the Terms are exclusively intended for consumers – meaning natural persons acting for purposes outside their trade, business, craft, or profession.
2.2 You warrant that the purchase of products from our Webshop is solely for your personal use, and not for resale, distribution or any other purposes related to your trade, business, craft, or profession.
2.3 We reserve the right to reject or cancel Orders or suspend any accounts that are for commercial use. We will not provide you with company VAT invoices for any purchase in our Webshop.
3.1 All prices stated on our Webshop include applicable statutory VAT. The prices that apply are those shown at the time you place your Order.
3.2 If applicable, we will set out delivery charges separately during the order process before you submit your Order.
3.3 We accept the following payment methods: Visa, Mastercard, American Express, Maestro, debit, ApplePay, Google Pay, Bancontact, iDEAL, Shop Pay, as well as PayPal.
4.1 We deliver to: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Portugal, Poland, Slovakia, Spain (except Canary Islands), Sweden and the UK.
4.2 Our estimated delivery time is 2–7 working days after placing your Order. In some countries, e.g. Norway and Greece, delivery can take up to 10 days. Delivery times, fees and methods depend on your order value and delivery address. For detailed information, please visit the Delivery Information page.
4.3 In some remote destinations, delivery fees and the minimum order value for free delivery may differ. The applicable fees will be shown at checkout and are also accessible here.
4.4 Once your Order is dispatched, you will receive a confirmation email with a tracking number. You can track your Order at any time via our Track & Trace page.
5.1 To collect products from a participating store, you must select "Pickup in store" (or similar option) at checkout and choose a participating store. You can find a list of participating stores here.
5.2 Click & Collect is available only if all products in your shopping basket are eligible for collection and in stock at the selected store. If your Order can only be partially fulfilled due to lack of stock availability, you will receive an email informing you that your full Order has been cancelled.
5.3 Your Order via the Click & Collect option is finally confirmed once you receive the Order Confirmation in which we will also notify you that your Order is ready for collection. Upon confirmation that products are ready for collection, we will send you a notification by e-mail. Products are typically ready for collection within one working day after placing your Order.
5.4 You are obliged to collect your Order within three working days from receipt of the ready-for-collection notification. We have the right to cancel your Order if you fail to collect within this timeframe. If we cancel your Order, you must place a new Order.
6.1 For purchases of quantities beyond usual household quantities (“Bulk Order”), you must contact our Customer Service by filling out our web form here prior to placing your Bulk Order to confirm availability, delivery schedules, and shipping arrangements.
6.2 Bulk Orders require extended preparation and shipping times beyond standard delivery timeframes specified in the Section ”Delivery”, depending on your individual purchase.
6.3 We reserve the right to reject or cancel Bulk Orders that may compromise product availability for other customers or exceed our operational capacity. We will deliver Bulk Orders through multiple shipments as required.
7.1 You have the right to withdraw from a purchase agreement with us as set out in the withdrawal right instruction below.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods or – in the case of a purchase of multiple goods which you have ordered as part of a single order, but which are delivered partially – on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform our Customer Service through our online form here, via e-mail: onlinesupport@flyingtiger.com, or by post to Digital Flying Tiger A/S, Strandgade 71-73, 1401, Copenhagen K by means of a clear declaration (e.g. an e-mail or letter sent by post) of your decision to withdraw from this contract. You can also use the model withdrawal form below, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we receive the product(s) back or until you have provided proof that you have returned the product(s), whichever is the earlier.
You must return the product(s) or hand over the goods to [Digital Flying Tiger Copenhagen A/S, Strandgade 71 – 73, DK-1401 Copenhagen, Denmark] without delay and in any case no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the end of the period of 14 days.
You shall bear the direct costs of returning the product(s). You only have to pay for any loss in value of the product(s) if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the product(s).
7.2 You do not have the right to withdraw from a purchase agreement with us if:
7.2.1 you have purchased food which is liable to deteriorate or expire rapidly;
7.2.2 you have purchased products which were sealed for health protection or hygiene reasons, and which are not suitable for return once you have unsealed them. This includes in particular the following product categories: cosmetics.
7.3 In addition to the foregoing withdrawal right instruction, the following applies to partial withdrawals:
7.3.1 Where you have ordered multiple products in a single Order and choose to withdraw from only part of such Order, we shall not be obligated to refund: (i) the delivery costs from your original Order; or (ii) any additional costs resulting from your selection of a delivery method other than the most economical standard delivery option we offered.
7.3.2 You do not have the right to partially withdraw from a Bulk Order.
7.4 Please note that products purchased from our Webshop cannot be returned in any of our physical stores.
7.5 To exercise your right to withdraw, you may use the following model withdrawal form, but you are not required to do so.
If you wish to withdraw from the contract, please fill in and return this form to Digital Flying Tiger Copenhagen A/S, Strandgade 71 – 73, DK-1401 Copenhagen, Denmark, e-mail: onlinesupport@flyingtiger.com.
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods/the provision of the following service (*):
__________________________________________________________________________________
Ordered on (*)/received on(*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of communication on paper):
Date:
(*) Delete where inapplicable
_____________________________________________
In case of defects in our products, you are entitled to statutory warranty rights. These statutory warranty rights include a right to repair or replace a product, a right to reduce the purchase price, a right to cancel the contract or a right to be reimbursed for damages. The statutory warranty period is two years starting from delivery of the product.
9.1 If you want to return or exchange defective product(s), or if your Order does not contain the product(s) you have ordered, please contact provide our Customer Service here with your order number, as well as a description and a photo of the defective product(s). Returning defective product(s) is free of cost. If the ordered product(s) are for some reason not available, the amount for such product(s) will be refunded without undue delay.
9.2 If you wish to return Click & Collect product(s), you must return them to the same store where you collected your product(s), where our store staff will assist you. Please note that you cannot return your product(s) to other stores. When returning product(s) to our stores, please present the purchase receipt you received after collecting your product(s). If you wish to exchange products ordered through Click & Collect, e.g. to another colour, you must return the product you wish to exchange and place a new Click & Collect Order.
9.3 All Bulk Order returns require prior contact with our Customer Service for specific return instructions and shipping arrangements, including provision of tracking information for returned packages. As stated in the Section “Withdrawal Right”, you are not entitled to partially withdraw from a Bulk Order. Any withdrawal from a Bulk Order requires the return of all purchased products. You shall bear all direct costs of returning a Bulk Order, which may exceed standard return shipping costs due to size, weight, or multiple package requirements. The exceptions for purchased food or purchased sealed products apply.
9.4 If you wish to return products after you have exercised your right to withdraw, please contact our Customer Service here to receive specific return shipping address and instructions.
9.5 Any refund we owe to you will be made to the original payment method as soon as possible but may take up to 14 days.
A product might be sold out although it appears on the Webshop; you will receive information if this is the case. If a price shown on our Webshop is obviously incorrect and you should have known that the price was incorrect, or if any promotional codes used apply an unreasonably high discount, we reserve the right to cancel your Order.
11.1 When using our Webshop, you have the option to create an account allowing you to shop faster and keep track existing and previous orders (“Account”).
11.2 When creating an Account, you agree not to:
11.2.1 use your Account inappropriately or in any way that breaches these Terms or any applicable local, national or international law or regulation;
11.2.2 behave fraudulently or attempt or commit fraud or theft in a Flying Tiger Copenhagen store and/or online on our Webshop;
11.2.3 provide false information and data in the Webshop and/or your Account; or
11.2.4 use your Account for any commercial or business purposes.
11.3 If you violate these Terms materially or misuse your Account, we may terminate your Account immediately. In this respect, any violation of this section 10 on Account creation and use will always be considered a material breach of the Terms.
12.1 Subject to the provisions in Section 12.2, our statutory liability for damages shall be limited as follows:
(i) we shall be liable only up to the amount of damages as typically foreseeable at the time of entering into the purchase agreement in respect of damages caused by a slightly negligent breach of a material contractual obligation (i.e. a contractual duty the fulfilment of which is essential for the proper execution of the contract, the breach of which endangers the purpose of the purchase agreement and on the fulfilment of which you regularly rely);
(ii) we shall not be liable for damages caused by a slightly negligent breach of a non-material contractual obligation.
12.2 The aforesaid limitation of liability shall not apply to any mandatory statutory liability (in particular to liability under indispensable product liability laws), liability for assuming a specific guarantee or liability for damages caused by willful misconduct or gross negligence, or any kind of willfully or negligently caused personal injuries.
12.3 To the extent our liability is limited or excluded, the same shall apply in respect of any personal liability of our legal representative, employees and vicarious agents.
Ownership of the products passes to you only once we have received full payment of the purchase price for your Order. Until then, the products remain our property.
14.1 These Terms and your purchase will be governed and construed in accordance with the laws of Denmark with the exception of the United Nations Convention on the International Sale of Goods (CISG).
14.2 As a consumer habitually residing in an EU Member State, you can choose to bring legal proceedings in respect of these Terms in the EU Member State in which you are domiciled or to the competent court in the country where we are domiciled. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in within an EU Member State.
14.3 As a consumer, if you are habitually residing in the European Union, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as consumer to rely on such mandatory provisions of local law.
14.4 You can print out or save this version of the Terms using the corresponding functions of your browser and save it on your device. You will also receive the contractual provisions together with information on the products and the withdrawal right instruction by e-mail together with the Order Confirmation.
14.5 We process personal data of our customers in accordance with our Privacy Notice.
15.1 For consumer habitually residing in Denmark: You can submit a complaint to the Danish Consumer Complaints Board. Find more information about your option here: https://www.forbrug.dk/klagemuligheder/klager-over-koeb-i-danmark/saadan-starter-du-en-klagesag.
15.2 For consumers habitually residing in Germany: We are neither obliged to nor do we participate in dispute resolution proceedings before a consumer arbitration body.
15.3 For consumers habitually residing in France: We are registered for extended producer responsibility under the following unique identifier(s) (IDUs): FR411536_12DFNF, FR411536_10LEAS.
Should you have any questions or queries, please visit the FAQ section on our Webshop or reach out to Customer Service here or via email: onlinesupport@flyingtiger.com.
Company information:
Digital Flying Tiger A/S
Strandgade 71-73
1401 Copenhagen K
Denmark
Tel.: +45 8852 8000
When you choose FSC®-certified goods, you support the responsible use of the world's forests, and you help to take care of the animals and people who live in them. Look for the FSC mark on our products and read more at flyingtiger.com/fsc
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