Flying Tiger Copenhagen
Privacy Notice

If you are a resident of the EU, please click on the tab "EU" in the top bar.

Introduction

Welcome to Flying Tiger Copenhagen universe! At Flying Tiger Copenhagen, we want to make you smile when using our products and gifting them to somebody you care about. Making people feel good is deeply engrained in our values. These values are extended to how we process data about people, data about you.

This privacy notice is for visitors and consumers located in the EU/EEA and UK. It explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679 (‘EU GDPR’), and where relevant the UK GDPR (together the “GDPR”), when you visit our Online Store www.flyingtiger.com (“the Online Store”), use our Flying Tiger Copenhagen Club, services, or shop in our physical stores across EU/EEA and the UK.

1. Who is responsible for your personal data?

When we say “Zebra”, “we”, “our”, “us”, etc., we are referring to our company Zebra A/S. Zebra is a variety store chain headquartered in Copenhagen, Denmark, with locations around the world. Flying Tiger Copenhagen is a brand owned by Zebra. Zebra also owns Digital Flying Tiger A/S, which is an affiliate that delivers digital services, so that you can shop with our Online Store, get your orders delivered, receive customer support and enjoy our Flying Tiger Copenhagen Club app.

However, it is Zebra who is the Data Controller and who is responsible for ensuring that your personal data is processed in accordance with applicable data protection laws. Personal data is information that we process about you for various purposes, which you can see in detail in section 2.

Our address is:

Zebra A/S

Strandgade 71-73

1401 Copenhagen, Denmark

CVR no.: 15690488

We do not employ a Data Protection Officer (DPO). However, if you want to talk to us about your personal data or this notice, you can reach our Data Protection Lead at privacy@flyingtiger.com. Please provide your name and the country your inquiry relates to.

2. How do we process your personal data?

We collect personal data about you to be able to provide our products, offers and services to you, and to ensure that you have a fun shopping experience in the spirit of Flying Tiger Copenhagen. We obtain most of your personal data directly from you.

We process your personal data for your shopping convenience, to manage and fulfil your orders, assist you with inquiries and claims, and to meet our legal obligations and security standards.

We also collect personal data about you to improve our products and services, to optimize your experience on our website mobile app and in our stores, when you engage with us via our social media accounts, and when you choose to receive personalized offers and other communication from us.

We only process your personal data, when the processing is in line with one of the lawful bases that are defined by the GDPR. Most often the lawful basis for processing your personal data by us will be:

• Consent (Article 6(1)(a) GDPR) = we process personal data when you consent to it;

• Performance of contract (Article 6(1)(b) GDPR) = we have to process your personal data to fulfil our contract with you, for example when delivering purchased items to you;

• Compliance with legal obligations (Article 6(1)(c) GDPR) = we process your personal data when we have legal obligations to do so;

• Legitimate interest (Article 6(1)(f) GDPR) = we process your personal data when it supports our business operations without infringing on your own rights and interest.

• Below, you can learn more about the various purposes for processing your personal data in different situations, the lawful basis for processing your information, how long we store the personal data and who we share it with.

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2.1.  When you create a Flying Tiger Copenhagen Customer Account

In our Online Store, you have the option to create a Flying Tiger Copenhagen customer account with us. By setting up your customer profile, you'll enhance your experience in our Online Store, allowing you to easily manage and streamline various aspects of your account for a more efficient and personalized shopping experience.

To establish and manage your account, we ask certain information from you. Creating a customer account is optional and not necessary to purchase products on our Online Store.

2.2.  When you buy a product from our Online Store

When you purchase a product from our Online Store, we strive to make the process as smooth and secure as possible. To fulfill your order, we require certain personal information from you, so we can fulfill your order. This allows us to process your purchase, arrange delivery, and keep you informed about the status of your order.

It is not necessary to create an account with us for shopping in our Online Store. However, when you make a purchase from your Flying Tiger Copenhagen customer account, you have the option to complete your profile with additional details and store information for faster check-out.

Rest assured, we handle your data with care, ensuring a seamless and personalized shopping experience while protecting your privacy.

2.3.  When you visit our physical stores

When you shop in our physical stores, we use your personal data to ensure a smooth, secure, and efficient process for handling your purchases, payments, claims, returns, and refunds.

In some of our markets, we offer the opportunity to pay with a Scan&Go app when visiting selected stores. When you shop in these stores using the Scan&Go app, we collect some information on you and your purchase from the app provider. Below, you can read more on how we process your personal data in this regard. If you have given your consent to our marketing activities in the app, please refer to section 2.5 on marketing activities to see how we process your personal data in this regard. The app provider is data controller for their own processing of your personal data.

2.4.  When you contact our Customer Service

When you contact us via our Customer Service form, social media channels, or by email, we collect personal data related to your query, so we can support you with your request.

We will process the personal data you provide to assist with your query, whether it's about your order, delivery, returns, technical support, your Flying Tiger Copenhagen Club membership or any other issue or feedback. Furthermore, we will support you in exercising your data subject rights under the GDPR, working closely with our in-house Data Protection team to ensure your privacy is protected.

We may share your personal data with our trusted service providers who support us in our customer service activities and provide the technical platform to securely and effectively manage your inquiry. For more details, please see section 3.

If you reach out to us about an experience in one of our physical stores, we may forward your request to the local customer service team in the relevant country to provide you with direct support.

When you reach out to us on social media with an inquiry, your social media profile name, as well as all text and photographs, will be shared with us and the social media platform provider. You follow the platform's terms of use that you agreed to, and privacy policy of which you were informed about when you signed up. When we reply to you on social media, we may share personal data with the social media platform as part of the correspondence with you. For more details, please see section 3.

2.5.  When you sign up for our newsletters and other communications or marketing activities

When you purchase a product in our Online Store, become a Flying Tiger Copenhagen Club member, or use our Scan&Go app, you have the option to sign up to receive communication from us, including marketing materials like our newsletter, contest invitations, or personalized offers.

If you have a customer account with us, we use your profile information to understand which of our products and offers may interest you, so we can provide you with relevant offers.

You can unsubscribe from receiving communication from us, including marketing materials, at any time by clicking the unsubscribe button at the bottom of our newsletter or by contacting our Customer Service at onlinesupport@flyingtiger.com.

2.6.  When you become a member of the Flying Tiger Copenhagen Club

In some of our local markets, we offer a Flying Tiger Copenhagen Club (“FTC Club”) through our Flying Tiger Copenhagen Club app (“Club App”).

2.7.   How we use your personal data to enhance your experience

We use your personal data to enhance your shopping experience at Flying Tiger Copenhagen, personalize our services, and develop products that matter to you. By analyzing your preferences and behaviors, we can tailor our offerings, improve our products, and make informed business decisions—all while ensuring your privacy and data security.

We collect data such as your browsing behavior, shopping preferences, and device information through cookies and similar tracking technologies on our website and external sites where we advertise. By consenting to cookies through our cookie notice or those on external websites, you allow us to collect and process this data to personalize your experience and enhance our services, while maintaining control over your privacy.

You can always manage or withdraw your cookie consent via the cookie banner at the bottom of our Online Store. For more information on cookie lifetimes, how to delete cookies, or withdraw consent, please refer to the cookie policy on the relevant website and our Cookie Notice. For additional details, please see section 2.9.

2.8.  When you visit our social media profiles

When you visit our social media profiles or interact with us on our social media channels, the social media providers use cookies to collect and process personal data on your behaviour, in accordance with the consent you may have given to the social media provider. We will also receive statistics on e.g. demographics and geography from the social media providers. The statistics are gathered via plug-ins from the social media (e.g. "Page Insight" on Facebook). Below, you can read more about our processing of your personal data when you interact with us on our social media profiles.

Zebra has a joint controllership with the social media providers regarding personal data collected and processed when you interact with us on our social media accounts and when information collected via our website is shared with social media providers. You can read more about our joint controllership in section 4.

When you tag us in your social media post, for example on Instagram, we might send you a message and ask if we can publish your photo on our Online Store and in our marketing channels. With your permission, we will publish your photo and social media handle for example on our Online Store, where online visitors can click on it to see your post to the photo and can click through to your post on the social media platform.

2.9.  Use of Cookies

When you visit our Online Store or Club App, for example for searching for products, news or to contact our Customer Service, we collect personal data through cookies and similar technologies.

When you first visit our Online Store or Club App, we set the cookies that are necessary for you to use our website (necessary cookies). If you consent to additional cookies (statistical cookies, marketing cookies, functional cookies etc.), we will set these cookies to analyse and improve the use and performance of our website and products, to show you relevant marketing material, and to save your preferences on our website. You can manage your consent preferences to cookies by clicking on the cookie banner at the bottom of our Online Store.

For further information on type, purpose, and retention period for our use of cookies, please refer to the cookie banner at the bottom of our Online Store or to our Cookie Notice.

On our website, we have content, or plug-ins from third-party websites. This includes, e.g., posts from Instagram. When you interact with third-party content, information will be delivered directly from your device to the third party. The browser sends information that your device has visited our website, as well as information on your browser, your operating system, which URL you visit and your IP address. In these cases, you will be able to read more in the privacy policies of the third parties in question – see section 4.

If you interact with plug-ins from Facebook, Instagram, TikTok and LinkedIn on our website, the social media providers use cookies to collect and process personal data on in accordance with the consent you may have given to the social media provider.

3. Who do we share your personal data with?

We share your personal data internally within Zebra and with external parties primarily providing services on our behalf.

Sharing within the Flying Tiger Copenhagen Group:

We share your personal data within Zebra A/S and our affiliates (local markets) to support our business operations and ensure compliance with safety and legal requirements. This includes customer service and, in some cases, marketing activities, all under the control of Zebra A/S. Additionally, Flying Tiger Copenhagen Club membership data collected in local markets is processed by our headquarters in Denmark.

Sharing with warehousing, packaging, shipping and carrier partners:

When you make a purchase in our Online Store, we share information with these partners to ensure our products reach our business partners and our customers. This includes ensuring delivery of your purchased goods, delivering tracking information to you, to contact you if needed, and to answer your delivery related inquiries.

Sharing with our service providers:

We share personal data with our trusted service providers who support us in providing our services to you as well as our various business activities. These service providers are our data processors which means they only process personal data in accordance with the written instruction we give them.

Overall, these service providers support us in providing our Online Stores to you, support our Customer Service activities, manage orders, payment and fulfilment, data analytics and data insights activities, as well as managing our inventory. More specifically:

• our service providers support us with a range of services, including IT services and technology solutions for our Online Stores and customer service activities, as well as cloud storage services for secure data storage.

• our providers also assist in sending emails or SMS messages, primarily if you have signed up to marketing with us, but they also support us in conducting targeted marketing activities, such as promotions.

• we also utilize solutions to conduct analytics and insights, organize competitions and events, both online and in our stores. Additionally, our providers support us in managing consent for activities such as cookie usage, the Scan&Go app, and internal communications.

Sharing with banks and payment providers:

We share data with these recipients to support us in ensuring a safe and efficient payment process both online and in our stores. We may also share data with your bank or payment provider in case of charge back and claims resolution.

Sharing with social media providers:

Zebra has a joint controllership with social media providers in relation to some of the services Zebra receives from these providers. You may exercise your rights under the GDPR towards us and the social media providers. You can find a more detailed description of the joint controllership here:

• Meta (Facebook, Instagram and Threads)

• TikTok

• LinkedIn

• Pinterest

You can read about the social media providers' own processing of personal data in their privacy notices here:

• Meta

• TikTok

• LinkedIn

• Pinterest

Sharing with our professional advisers, incl. lawyers, bankers, auditors and insurers globally:

If necessary, e.g., in relation to any disputes (e.g. in relation to a product or purchase) or when we otherwise need professional advice, we may disclose information to these advisers, including e.g. auditors and lawyers. It depends on the situation what personal data may be disclosed.

Sharing with governmental agencies or law enforcement:

Zebra may disclose your personal data as we believe to be necessary and appropriate:

• To governmental or regulatory agencies, or competent law enforcement to the extent we are required to do so, e.g. tax and customs authorities. This can e.g. be to comply with our legal obligations, or an order issued by the court or other competent legal body, or to cooperate with law enforcement;

• be able to enforce this notice or any other of our terms, or to protect the rights, privacy, properties or safety of Zebra and the Flying Tiger Copenhagen Group, our employees, customers, or other individuals;

• use, disclose or transfer personal data to a third party in the event of any reorganisation, merger, sale, joint venture or assignment.

Sharing for security reasons and fraud prevention:

Zebra may share personal data with other companies and organisations in relation to security and fraud prevention to ensure the security of your transactions and preventing fraud, identity theft and other malicious actions as well as reducing credit risk. This includes exchanging information with other companies and organisations with the aim of identifying and preventing fraud and other malicious activities.

4. International Data Transfers

Our customers’ personal data are primarily collected and processed within Denmark, other countries the European Union (EU) and the European Economic Area (EEA), where we offer our Online Store and deliver products, as well as the United Kingdom (UK).

Some of our service providers and external partners are located outside the EU/EEA (so-called ‘third countries’), and may have access to your personal data to support our business operations at described in section 2 and 3. These third countries include the UK, the US, Canada, Israel, Japan, Switzerland, New Zealand, Australia, Singapore, India and the Philippines.

We will only transfer your personal data to third countries under the following circumstances:

• If the EU Commission has decided that the third country has an adequate level of data protection. This is currently the case for US companies certified under the EU-US Data Privacy Framework for the EU/EEA (and US companies covered by the UK Extension to the EU-US Data Privacy Framework for the UK), the UK, Israel, New Zealand, Switzerland, and Canada and Japan (the two latter under certain circumstances);

• If Binding Corporate Rules (BCR) are in place (for transfers between companies within the same group (“inter-group transfers”);

• If none of the above apply, we will rely on the EU Commission’s Standard Contractual Clauses (“EU model clauses”) (and to the extent relevant, the International Data Transfer Addendum to the European Commission's Standard Contractual Clauses issued by the UK Information Commissioner for transfers outside of the UK).

• If an exception applies under special circumstances, e.g. to ensure we fulfill a contract with you, or you consent to the specific transfer.

For additional information about our transfer of personal data to third countries, including a copy of the above-mentioned Standard Contractual Clauses, please reach out to us.

5. What rights do you have in relation to your personal data?

The GDPR gives you specific rights regarding your personal data. We are happy to assist you with your data protection rights. You can make a rights request by writing to privacy@flyingtiger.com.

Under the GDPR, you have the following data protection rights:

Right to be Informed and have Access: You have the right to have confirmed whether collection or processing your personal data has taken place, and, if so, you have the right to request a copy of your personal data in a digital format.

Right to Data Rectification: You have the right to request that we correct any inaccurate personal data, and that we complete incomplete personal data.

Right to Erasure: In certain circumstances, you have the right to request that we erase personal data concerning you; for example, if processing is no longer necessary for the purposes in which the personal data was originally collected for.

Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example, if you believe that the personal data is not accurate or lawfully processed.

Right to Object to the processing: In certain circumstances, you have the right to request that we stop processing your personal data. You have a right to object to the processing of your personal data for direct marketing at any time. If you object, the personal data cannot be processed for the purpose of direct marketing.

Right to Data Portability: In certain circumstances, you have the right to receive the personal data you have provided us with in a structured, commonly used, machine readable format, and the right to have us transmit the data to another entity, where technically feasible.

Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data, where consent is the lawful basis. For example, if you wish to unsubscribe from our newsletter, you can withdraw your consent by clicking the unsubscribe button at the bottom of the newsletter or by contacting Customer Service via the link above. You can change your consent to our use of cookies, by clicking the cookie icon at the bottom of our website. You can also contact us for assistance.

If you withdraw your consent, the withdrawal will not affect the lawfulness of processing that has already been carried out based on your consent.

Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not carry out such automated decision making, including profiling.

There may be conditions or limitations on these rights. It is therefore not certain, for example, you have the right to data portability in the specific case - this depends on the specific circumstances of the processing activity.

6. Unhappy with how we process your personal data?

If you are unhappy with how we process your personal data, you are always welcome to reach out to us at privacy@flyingtiger.com. However, if you are a resident of the EU/EEA/UK and want to lodge a complaint about how we process your personal data, the GDPR gives you the right to do so via the national supervisory authority of the country you reside in. As a resident of the UK, please contact the Information Commissioner’s Office at https://ico.org.uk/.

Since our main office is in Copenhagen, Denmark, any complaints regarding our data processing will be managed by the Danish Data Protection Supervisory Authority:

Datatilsynet Denmark

Carl Jacobsen Vej 35

2500 Valby

Tel.:+45 33 1932 00

Email: dt@datatilsynet.dk

Website: http://www.datatilsynet.dk/

You can find an overview of all European data protection authorities and their contact details here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

7. Changes to this Privacy Notice

This Privacy Notice was last updated October 2024.

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you directly when substantial updates will be made. We may also notify you in other ways from time to time, including by an announcement on our website. We encourage you to review this notice and our website periodically for any updates. Thank you for trusting Zebra A/S with your personal data. We are committed to protecting your personal data and doing the right thing, so you can have a great experience and lots of fun with our products and services.