What should I do if I'm experiencing issues with my shopping basket on the website?  

    • If you're encountering issues with your shopping basket on our website, please consider the following steps and information to assist you: 

      • Check Stock Availability:Only items currently in stock can be added to your basket. If the quantity you wish to add exceeds our available stock, you might encounter difficulties. Try reducing the number of items to see if that resolves the issue. 

      • Refresh Your Page: Occasionally, a quick refresh can fix minor glitches affecting the basket functionality. 

      • Clear Browser Cache and Cookies: Outdated cache and cookies can sometimes cause website issues. Clearing them may help resolve the basket problems. 

      • Use a Different Browser or Device: Some issues may be specific to the browser or device. Switching might bypass the problem. 

      • Disable Browser Extensions: Extensions, particularly ad blockers, can interfere with website operations. Disabling them temporarily can identify if they're the cause. 

      • Update Your Browser: Ensure you're using the latest version of your browser to avoid compatibility issues. 

      • No Basket Reservation: Please be aware that adding an item to your basket does not reserve it. Items could sell out if there's a delay in completing your order. If you're unable to finish your order in time and the items sell out, our customer service can assist by sending a basket recovery email. 

      • Contact Customer Service: If the problem persists after trying the above steps, please reach out to us. Provide details of the issue, any error messages, and the troubleshooting steps you've already attempted.

FSC icon
Hållbara skogar

När du väljer FSC®-certifierade varor stöder du en ansvarsfull användning av världens skogar och hjälper till att ta hand om de djur och människor som lever i dem. Titta efter FSC-märket på våra produkter och läs mer på flyingtiger.com/fsc